Locations: CA - Vallejo, 960 Admiral Callaghan Ln. - Retail XFR3151
Time Type: Full time
Posted On: Posted Yesterday
Job Requisition ID: R396336
Job Summary
Responsible for the daily operations of a location and delivering a best-in-class experience for the store team and for customers. Provide leadership, guidance, coaching, and motivation to the retail sales team to deliver a superior customer experience and achieve desired sales results. Promote and maintain a performance-based culture, where employees are inspired to do their best and act as a mentor to foster employee professional development. Collaborate with other store leaders and staff within and outside the functional team to create synergies and ensure processes are efficient and operational goals are met. Maintain a store environment that aligns with established planograms and ensure that current branding collateral is visible and functional. Ensure that all inventory requirements are carried out effectively, including stocking, returning, organizing, and securing. Demonstrate advanced knowledge of company products and services, as well as best practices as they relate to sales processes, store schedules, and customer engagement.
Core Responsibilities
- Achieves all sales and service metrics through daily supervision, coaching, and consistent performance management of the retail sales team.
- Proactively coaches and develops store team to perform their responsibilities at a high level.
- Provides onboarding support, observes, and provides feedback to new hires to ensure they are on track with their training curriculum and able to provide an exceptional customer experience.
- Ensures store environment consistently follows published planograms and branding standards and that all customer demos are fully functional at all times.
- In cooperation with the store manager, oversees all daily sales floor responsibilities, including proper and efficient staffing and scheduling, dress code compliance, sales huddles, and resolution of customer escalations.
- Passionately drives store operations consistency with detailed orientation to back of house standards and showroom floor processes and procedures. Evaluates current processes, procedures, and overall efforts for improvement and innovation.
- Drives operational excellence with particular focus on inventory management. Leads store inventory cycle counts ensuring the timeliness and compliance with store, channel, and company requirements.
- Reviews store reports looking for improvement opportunities in the areas of sales, inventory, cash handling, productivity, and net promoter system (NPS).
- Coaches team members on how to position all products with customers.
- Ensures that customers and prospective customers are treated with the highest levels of courtesy and professionalism.
- Remains current on new and current products and services, industry and competitive trends and reinforces findings with the team.
- Administers cash handling policies and procedures.
- Leverages available tools to monitor customer feedback, coach, and take action to improve the store experience.
- Is well-versed in sales compensation plans and addresses team member questions.
- Builds collaborative relationships with market and region stakeholders including the operations manager.
- Must be able to carry and lift up to 25-pound boxes, stand, and move about the store constantly.
- Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors, and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
Skills
Change Management, Coaching, Customer Experience (CX), Problem Solving, Results-Oriented
Compensation
Primary Location Pay Range: $20.77 - $34.62. Targeted Commission: $11.31. Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most and should help you care for those who matter most. That’s why we provide an array of options, expert guidance, and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially, and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date the job is posted, unless the number of applicants requires it to close sooner or later.
Education
Bachelor's Degree. While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relative Work Experience
5-7 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
About Us
At Comcast, you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.
#J-18808-Ljbffr
