About the Role:Grade Level (for internal use):14
Head of Enterprise Solutions Business Performance OperationsThe Enterprise Solutions business within S&P Global Market Intelligence provides buy-side, sell-side, and corporate clients with industry-leading software, data, and services. The business portfolio offers a broad range of product offerings covering enterprise data management, investment management, loans platforms, regulatory and compliance solutions, and private markets solutions.
The Team:The Enterprise Business Performance team is a key partner within ES responsible for improving and managing day-to-day operations and driving visible metrics and analysis for the 4 business segments underpinning the overall ES portfolio. The team is also an important part of the connective tissue within ES to enable the businesses to optimize and leverage the capabilities across the franchise. The ES Business Performance team combines the power of Business Management and Business Insight, underpinned by Business Performance Operations, to deliver amplified value to our business partners.
This role:The role will be to lead the Business Performance Operations team, a team responsible for supporting initiatives that span the organization such as VCO and SCAP reporting, and Vendor Management, along with Divisional and SPGI wide mandates such as Quarterly Business Reviews and Private Markets reporting. This group will work in close collaboration with the overall Head of Business Performance, the Heads of Business Management and Business Insights, as well as various internal stakeholders to drive continuous improvements across processes and procedures.
What's in it for you:The selected candidate will have a unique opportunity to:
- Shape the business processes across a billion-dollar portfolio
- Work closely with senior management within ES as well as partners across the broader Market Intelligence division and SPGI organization to analyze results and identify opportunities to further derive and drive operational improvements
- Work with a global team of over 5000 colleagues across 45 countries
Responsibilities:- Acts as a senior technical expert within Business Performance and possesses a reputation for thought leadership and introducing new methods to enhance operational performance in the organization related to business processes, technology changes, and data management. Is a strategic influencer
- Identifies strategic opportunities to improve operational effectiveness through close observation of day-to-day activities. Taking subsequent action to review and update standard operating procedures (SOP) to meet organizational goals of streamlining and optimizing operational processes, working closely with internal stakeholders within ES as well as partners across the MI Division and SPGI Corporate
- Directs and supports user training on operational changes, including changes to systems and processes
- Leads Divisional and Corporate level initiatives and activities on behalf of ES
- Organizes and orchestrates business reviews at the ES level and external to ES
- Addresses issues impacting revenue and margin performance across ES including resolution of sales and channel processing issues
- Analyzes and resolves complex, non-routine analytical or business problems in a timely and insightful manner
Experience/Skills:The successful candidate will need the following experiences and capabilities:
- Strong analytical skills and the ability to link activities to clear business outcomes
- Strong communication skills, both oral and written, and the ability to communicate at all levels of the organization
- Budgeting and financial tracking experience
- Experience with establishing processes and controls to ensure smooth operations
- Proven capability in influencing senior level decision-makers across all functions
- Experience presenting and working with senior level executives
- Demonstrated project management experience
Flexible Working:We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.
Return to Work:Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, we are encouraging enthusiastic and talented returners to apply and will actively support your return to the workplace.
About S&P Global Market Intelligence:At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep, and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
Job ID: 299826
Posted On: 2024-04-02
Location: London, United Kingdom
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