Job Purpose: Manage and supervise all aspects of branch operations, including sales, service, clerical, personnel, expense control, safety and maintenance programs in accordance with local, state and federal laws and regulations.
RESPONSIBILITIES:- Maintain conformity and compliance to all company and district standards and policies.
- Serve all customers that are due and/or promised service at the set scheduled times.
- Render only quality service with the goal of customer satisfaction as the #1 objective.
- Maintain high safety standards in branch operations, which include, but are not solely restricted to, employee and customer safety, vehicle safety, safe handling and storage of pesticides (in accordance with the label), correct and proper applications of pesticides and hazardous materials, accident prevention and safe employee working conditions.
- Meet all federal, state, local, company and district standards in the applications of pesticides and fumigants in pursuit of company business.
- Comply with all state and federal laws and rules governing the pest management business in branch operations.
- Train, teach and enforce strict label requirements.
- Do everything possible (within legal and ethical parameters) to prevent lawsuits and customer damage.
- Meet all certifications and license requirements of state and local agencies.
- Ensure that pesticide applications comply with EPA, federal, state, and local agencies, and don’t knowingly dump or dispose of chemicals and fumigants in any manner that does not meet with the requirements of these agencies.
- Conduct safety meetings minimally once a month in branch.
- Oversee and supervise all branch and district employee training programs.
- Comply with all company policies regarding new employee training and management training applications.
- Help develop and train future managers, supervisors, and sales representatives.
- Ensure that only properly trained personnel service and sell to customers.
- Maintain high standards in branch operations in regard to ethics, honesty, integrity, and professional conduct.
- Treat all customers and employees with the same respect you would expect others to give you.
- Treat all employees fairly, without regard to race, color, sex or national origin.
- Hire the best and most qualified personnel without regard to race, color, sex or national origin and comply at all times with the Equal Opportunities Commission.
- Strictly enforce company policy in regard to sexual harassment and never knowingly let it go on in the branch or work environment.
- Attend all required company meetings and training sessions unless excused beforehand.
- Strictly enforce district and company dress codes.
- Comply with all company personnel policies in regard to interviewing, hiring, firing and disciplinary practices.
- Document all warnings, counseling sessions, and violations of company policies.
- Maintain a properly trained and staffed sales department capable of selling company- and district assigned sales quotas.
- Pursue relentlessly and to the best of your ability to see that all assigned sales quotas are met or exceeded.
- Hold sales meetings minimally once per week.
- Train all personnel on phone duties and the importance of courtesy on the phones. All phones must be answered before the third ring, and everyone should be part of that policy.
- Enforce all district and company policies and company sales policies in regard to proper pricing, lead logs, sales reports, 1-31 files, referral files and daily proposal requirements for all sales staff.
- Maintain a properly trained service and office staff capable of servicing our customers professionally and timely.
- Review daily all production reports and sign.
- Implement production standards daily as set by upper management to ensure that all routes, callbacks, and new starts are properly serviced and never charged out until after they are serviced.
- Ensure that all renewal inspections due each month are “inspected” according to the companies’ contractual obligations to our customers.
- Ensure that all scheduled termite jobs and other services are properly treated and completed on a daily basis before any work is charged out.
- Ensure that all callbacks are handled daily, scheduled for service and take priority over any other service.
- Call all canceling customers personally and try to save those customers.
- Keep unserviced accounts in branch to 1% or less.
- Keep cancellations in branch to 3% or less.
- Strictly adhere to all accounts receivable policies including: No two-month delinquents serviced without your approval; No cancelled balances more than 30 days; Unpaid initials must be preauthorized.
- Do not allow any every-other month accounts or quarterlies to go beyond 60 days.
- Make route technicians and sales staff responsible for collections on routes and termite jobs-everyone is responsible for collections.
- Keep debt balance to 75% or less.
- Keep bad debt to 1% or less.
- Pursue all bad debt write-offs.
- Be responsible for meeting all company deadlines regarding inventory, payroll, budgets, and vehicle reports, among others.
- Maintain a quality control system for service and sales in conformance with company policies.
- Maintain an efficient office staff that adheres to all policies of record keeping, answering phones, billing, payroll production, daily production processing, and accounts receivable posting.
- Ensure that all money received each business day is banked daily.
- Use effective planning and management skills to implement budgets in pursuit of growth and profit goals.
- Use effective leadership to keep branch morale high and employee turnover low.
- Never condone, in any way, the use of alcohol or illegal drugs in the work environment and enforce any company and district policies in this regard.
- Maintain the work environment in a clean, neat, orderly way with extreme care given all aspects of safety in the work place.
- Maintain all company equipment, buildings, and vehicles in good, safe operating condition.
- Ensure that all branch vehicles are properly decaled, detailed, lettered and cleaned according to company policy.
- Maintain a preventative maintenance program in branch to ensure that all vehicles and equipment are kept in good, safe operating conditions without regard to the effect on the profit-and-loss statement.
- Take direction and supervision from upper management in pursuit of goals, policies and problem solving.
- Help and assist other branches when requested.
- Hire employees for service and sales that have a clean driving record and are dedicated to the concepts of defensive driving.
- Maintain tight chemical controls to avoid waste and overuse.
- Make the workforce in the branch responsible for the correct use and care of safety equipment.
- Comply with all Occupational Safety and Health Administration (OSHA) requirements.
- Cooperate and comply with requests from home office.
- Hold weekly one-hour meetings of all supervisory personnel to review goal completions, set new goals and solve problems that affect the smooth operations of your branch.
- Would be beneficial to your career path to show profit.
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