SAGE is the country’s largest and oldest organization dedicated to improving the lives of lesbian, gay, bisexual and transgender (LGBTQ+) older adults. Founded in 1978 and headquartered in New York City, SAGE is a national organization that offers supportive services and consumer resources for LGBTQ+ older adults and their caregivers, advocates for public policy changes that address the needs of LGBTQ+ older people and provides cultural competency training for aging providers and LGBTQ+ organizations, largely through its National Resource Center on LGBTQ+ Aging and its growing social entrepreneurship project. With offices in New York City, Washington, DC and Chicago, SAGE coordinates a growing network of 27 SAGE affiliates in 20 states and the District of Columbia.
Summary:
The Care Manager assists and provides services to our participants and clients, as described below.
Duties and Responsibilities:
- Open cases and provide case management, information, referrals, and advocacy to SAGE clients and participants of the assigned SAGE Center, and other individuals as assigned.
- Perform new client and participant intakes, including administration of mental health screenings.
- Conduct home visits as needed.
- Perform phone rotation duty and screen new prospective clients over the phone.
- Respond to walk-ins and provide a presence and back-up to participants and staff in the SAGE Center assigned, responding to issues as they may arise with participants.
- Conduct benefit and entitlement eligibility assessments, and assist clients with public benefits applications and other entitlement programs and opportunities.
- Organize and/or lead presentations as needed.
- Lead or co-lead support groups or other group activities.
- Liaise with the volunteer SAGE Center benefits counselors, providing support and administrative supervision and collecting and reporting on their service units.
- Collect and enter all participant service unit data and client notes in database(s) thoroughly and in a timely manner, in accordance with organizational policies and regulatory mandates, as well as fulfilling all other reporting requirements.
- Prepare for and be on-hand for site visits and program audits with contract program officers.
- Develop good relationships with external providers, including the VA, to enable linkages with other community resources and providers.
- Prepare to provide supervision to MSW intern(s), as needed.
- Perform other duties as needed or assigned.
Required Skills/Qualifications:
- BSW or MSW, or sufficient salaried experience in case management and/or with LGBTQ+ older adults.
- Fluency in Spanish preferred.
- Sufficient salaried experience, in job role and/or with population served.
- Strong organizational skills with an ability to manage and prioritize multiple tasks.
- Strong documentation, written and verbal communication skills.
- Flexible and dependable – this position requires a seven hour work day, with an additional one hour for lunch, in a range between 10 am-7 pm work; some very occasional evening or weekend hours may be required with advance notice.
- Ability to work independently as well as be an involved member of the Care Management and SAGE Center teams.
- Comfortable working in a fast-paced environment.
- Ability to organize files, reports, schedules, dates and information.
- Self-directed and able to work with light supervision.
- Computer literate, with knowledge of Microsoft Office and ability to learn other pertinent software systems and databases.
- Willingness/ability to travel throughout NYC via public transportation.
Preferred Qualifications:
- Familiarity with LGBTQ+ culture and communities.
- Experience working with aging populations and the public benefits associated with them.
- LMSW; Acquire SIFI within first twelve months of employment.
- Veteran status or experience working with veterans and the benefits associated with them.
- Familiarity with issues of cultural and linguistic competency with regards to ability, race, ethnicity, class, sexuality, gender identity and expression, and other characteristics that affect the lives of diverse older adults.
- Familiarity with social, medical, aging and veteran services networks and support.
Reports to: Assistant Director of Care Management
Location: Based in Midtown Manhattan, serving LGBTQ+ older adults who participate in programming at our Edie Windsor SAGE Center.
Status: Full-time, Exempt
Schedule: Full-time, 35 hours/week, Monday–Friday. The Care Manager’s schedule is generally 11 am-7 pm at SAGE’s discretion, depending on the program. Occasional schedule adjustments may also be necessary, per program necessity.
Salary: Competitive salary; SAGE offers a competitive benefits package and an exciting and unique work environment.
How to Apply: Please click here to begin the application process. Contact careers@sageusa.org if you have any questions.
SAGE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, ethnicity, creed, color, religion, sex or gender, sexual orientation, gender identity, gender expression, alienage or national origin, ancestry, age, citizenship status, marital or family status, family medical history or genetic information, veteran status, HIV serostatus, military or military discharge status, height, weight, disability or handicap, domestic violence victim status, employment status, socioeconomic status, criminal history or arrest record, sexual or other reproductive health decisions, natural hair or hairstyle, or any other status or characteristic protected by applicable federal, state, or local laws. SAGE is dedicated to this policy, with respect to all matters concerning employment.
Aging is better with SAGE.
We’re a national advocacy and services organization that’s been looking out for LGBTQ+ elders since 1978. We build welcoming communities and keep our issues in the national conversation to ensure a fulfilling future for all LGBTQ+ people.
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