About Joyya
Everyone benefits when there’s a little more good in the world. We think the best place to start spreading good is where we work, live and play. That’s why our mission at Joyya and through our non-profit, Joyya Collective, is to squash the norms, to bet on the battlers- those who face adversity with courage. And to build authentic life changing relationships one neighborhood at a time.
At Joyya, we employ over 150 women who manufacture premium quality bags and apparel for the promotional, decorating, wholesale, and packaging markets. We have been doing this for over 20 years in communities marked by extreme poverty and human trafficking in West Bengal, India. We will continue to spark opportunity where little is found until we see an end to those atrocities.
Position Overview
Joyya US PBC is seeking a strong leader for its US sales operations. The person must be able to communicate the cause of Joyya US PBC with potential customers, focus on generating new outbound sales opportunities while managing new inbound sales activities. We are looking for someone who is passionate about making a positive difference in the world and who understands that, even though Joyya US PBC may be distant from those we serve, our efforts significantly contribute to Joyya’s goals: creating products people love, spreading joy where it’s scarce, and sparking good in places of extreme poverty and modern slavery. Being a broadly connected organization, we need a person with strong communication and collaboration skills; someone who is flexible and organized to be able to effectively collaborate with the US team.
Key Accountabilities
- Great Team Player: Help develop, lead, and participate in a great team. Work closely with others, (especially sales, customer care, marketing, and regional CEO), to create and maintain an inclusive and collaborative culture that is strongly values driven, purposeful and impactful.
- Drive Sales and Profit Growth: Own responsibility for all outbound sales of Joyya Products and profits for Joyya in the US. Consistently meet or exceed sales goals by effectively promoting and selling Joyya products to both new and existing customers in wholesale, retail, web, and strategic partnerships.
- Sales Strategy Development, Execution, Forecasting and Reporting: Lead the creation and implementation of effective sales strategies, processes, and collateral to drive revenue growth and market share in alignment with company goals. Create useful forecasts and sales data that can be used to assess the effectiveness of sales initiatives and make informed decisions to improve future outcomes.
- Customer Relationship Management: Develop and maintain strong relationships with customers, ensuring exceptional customer service and satisfaction. Work with the customer care team to increase understanding of customer needs, providing relevant solutions that drive new and repeat business, and identifying opportunities for upselling and cross-selling.
- Market Expansion through Competitor and Product Awareness: Monitor market trends, competitor activities, and latest product information to identify opportunities for increasing sales, new business opportunities, and markets to expand our customer base. Proactively suggest products that meet these opportunities and customer preferences.
Deliverables & Measurables
- Consistently meet or exceed sales goals.
- Proven, documented, regularly updated sales process.
- Realistic and useful quarterly forecasts and sales data analysis, (including activities and conversion rates).
- Create and track targeted Lists (e.g. top 50, top 100, etc.).
- Usable and replicable sales collateral specific to archetype, product, or market.
- Proven success closing sales in tandem with marketing initiatives and programs (email campaigns, social media, events, shows, etc.).
- Proven retention and upselling of existing customers in tandem with customer care team.
- Ensure all outreach activity is tracked in the appropriate CRM.
- Insightful contributions into customer preferences, market trends, product, and market opportunities.
Qualification and Experience
- Desire and willingness to be a part of something larger than yourself, to bring good to the communities in India where Joyya is embedded.
- Bachelor’s degree in business or related field (preferred).
- Minimum of 3-5 years of direct sales experience with a proven record of achieving and exceeding goals.
- Successful track record in sales-driven environments and superior leadership skills.
- Must be flexible, organized, and have excellent oral and written communication skills to effectively collaborate with the global Joyya team.
- Ability to think strategically and critically, and to identify and maximize limited resources.
- Motivated individual, who takes initiative and seeks to find solutions to problems.
- Proficient use of computers, Microsoft Office, CRM and sales management tools and software.
- Experience working in an international organization preferred.
- An understanding of, and commitment to, the mission, vision, and values of Joyya.
The information contained herein is not intended to be an exhaustive list of all responsibilities required of individuals performing this job.
Job Type: Full-time
Pay: $60,000.00 - $100,000.00 per year
Benefits:
- Flexible schedule.
- Paid time off.
- Work from home.
Schedule:
Experience:
- Sales: 3 years (Required).
Work Location: In person.
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