Job Description
Position Overview
The SVP/ Head of Services for Verisk Casualty will be responsible for overseeing our Medicare services solutions and production teams including Allocation Services; Lien Services; and Medical/ QA reporting directly into the President of Casualty Solutions.
Responsibilities include:
- Leader of the Verisk Medicare services organization: ensure cohesive alignment across product development, client experience, employee experience, staffing, and ecosystem partnerships.
- Oversee and optimize production teams.
- Identify and execute on automation and process improvement initiatives.
- Align and optimize customer experience for consistency.
- Lead budget planning and resource allocation across service teams, working collaboratively with IT/ sales/ marketing leadership.
- Foster a continued strong culture of collaboration, creativity, and high-performance standards, maintaining or exceeding current levels of engagement.
- Collaborate with senior executive leadership to set overall goals and key performance metrics.
- Ensure that services are compliant with evolving Medicare and healthcare regulations.
- Mentor team members into leadership roles, creating a pipeline of future leaders at Verisk.
- Client Relationship Management – ensure customer retention and satisfaction as a senior point of contact for high-priority clients.
Outcomes of Success:
- Services Automation/ Margin Expansion. Under your leadership and strategic vision, Verisk Casualty deploys new technologies to automate and drive efficiencies to the services process.
- P & L. Quantifiable achievement of top and bottom-line success.
Skills:
- Leadership & Team Management
- Production Based Leadership
- Process Improvement
- Vision
- Analytical Mindset
- Customer-centric
- Business & financial acumen
- Problem-solving
- Design thinking
- Communication
Qualifications:
- College Degree/ Masters Preferred
- 10+ years Insurance/ Medicare Services Experience
- Large Team/ Executive leadership
- Experience in P&L Ownership
- Experience in project management and product strategy
- Ability to build trust and strong, collaborative working relationships with product leadership, product team members, and cross-functional stakeholders (sales, marketing, IT, HR)
Verisk Businesses
Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision.
Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences.
Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient.
Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.
Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance.
Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement.
Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.
Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger.
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.
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