About us
Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. We are more than just a team; we are a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values of Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day. At Vynca, our mission is to provide comprehensive care for more quality days at home.
About the job
The Lead Care Manager (LCM) serves as the client’s primary point of contact and works with all their providers such as doctors, specialists, pharmacists, social services providers, and others to make sure everyone is in agreement about the client’s needs and care. The LCM manages client cases, coordinates health care benefits, provides education, and facilitates member access to care in a timely and cost-effective manner. The LCM collaborates and communicates with the client’s caregivers/family support persons, other providers, and others in the Care Team in order to promote wellness, recovery, independence, resilience, and member empowerment while ensuring access to appropriate services and maximizing member benefit. This is a remote position. Working hours are 8:30am-5:00pm PACIFIC TIME.
What you’ll do
Remote care duties performed through HIPAA-compliant hardware and software:
- Assess member needs in physical and mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based referrals.
- Oversee client care plans and goal setting. Provide services where members reside or seek care, including office-based, telehealth, or field-based services.
- Connect clients to necessary social services and supports, advocating with healthcare professionals as needed. Utilize evidence-based practices like Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.
- Conduct outreach to facilitate ECM program linkage and log activity in the CRM system. Evaluate client progress and update SMART goals. Provide mental health promotion and arrange transportation.
- Complete all documentation and outcome measures within care plan timeframes. Maintain up-to-date patient records in the EMR and other business systems. Ensure program compliance through monthly reporting. Attend assigned training sessions.
Your experience & qualifications
- Willing and able to work Monday-Friday 8:30am-5:00pm in Pacific Time Zone, with the possibility of afternoons, evenings, and/or Saturday mornings.
- 2+ years of experience as a care manager, care navigator, or community health worker supporting vulnerable populations.
- Success in a metrics-driven, feedback-oriented environment.
- Working knowledge of government and community resources related to social determinants of health.
- Excellent oral and written communication skills.
- Positive interpersonal skills required.
- Experience with video chatting, Google Suite, Slack, electronic health records, and comfort learning new technology is important.
- Bilingual (Spanish/ English) a plus/preferred.
Compensation & benefits
- $24- $26 hour: The actual hourly rate paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, and current market demands.
- Great humans deserve great benefits! At Vynca, full time employees are eligible for benefits such as: medical, dental, and vision insurance, income protection benefits, flexible PTO, company holidays, 401k, and access to other wellness benefits.
Additional information
- The hiring process for this role consists of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/ reference checks.
- This job description is not designed to cover or contain all job duties required of the employee. There may be additional activities, duties and/or responsibilities that are required for this position that are not listed in this job description.
- Work location is flexible if approved by the company.
- In accordance with Vynca’s commitment to leadership and industry-leading care, we require that all employees be vaccinated against COVID and influenza. Documented and supported requests for religious and medical accommodation may be considered but may not be approved in all circumstances.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
- Vynca Inc is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
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