**** This is an on-site leadership role in Wooster, OH. Only candidates residing within a commutable distance or willing to relocate will be considered. No international relocation.
***Experience with SaaS in the medical device, healthcare or educational markets is highly preferred.
PRC-Saltillo is a developer of Augmentative & Alternative Communication (AAC) systems, speech-generating devices (SGDs), market-leading communication apps and associated services which are designed to enable individuals with severe speech/language disorders to successfully communicate and interact in their environment. With 400 employees worldwide, PRC-Saltillo and its three international subsidiaries is the largest US-based provider of AAC products/services and the second largest AAC firm in the world.
Since its founding in 1966, PRC-Saltillo competes as a successful business while also placing a high value on the social good its products and services enable. Today PRC-Saltillo is 100% employee-owned and the culture is informal, highly interactive and transparent. As a founding member of the industry association, PRC-Saltillo is ISO-9001 certified, our products are registered by the FDA, and we are an accredited provider for the Centers for Medicare/Medicaid Services. PRC-Saltillo customers include speech-language pathologists, caregivers, schools, government entities and individuals with communication impairments.
POSITION SUMMARY
Reporting to the CEO, The Vice President of North American Markets leads the Company’s customer experience in North America, which includes shaping and executing our commercial strategy, driving revenue growth, and ensuring business objectives are met in alignment with the PRC-Saltillo Strategic Plan. The VP of North American Markets is responsible for promoting and expanding the company’s North American presence by increasing market awareness, identifying new market opportunities, and educating key customers. Together with the sales management, marketing and training teams, the VP of North American Markets monitors, analyzes, and directs KPIs to ensure Company objectives are met while driving a culture of collaboration that embodies the company’s core values.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serves as a member of the US Leadership Team, including:
- Assisting the CEO and Leadership Team in building and nurturing a work environment that reflects the Company’s core values and mission.
- Collaborating in developing the Company's plans and programs, specifically providing strategic guidance for marketing, sales and distribution activities.
- Oversees the development of the annual expense and revenue budget for the combined Sales Teams, marketing and education teams.
Actively participates in Global market planning, including:
- Providing analysis and commentary on quarterly actual vs. projected sales across product categories and North American geographic markets as well as any updates in sales projections.
- Collaborating with other subsidiary leaders on providing vision for company-wide sales channels and activities.
- Developing annual global sales forecasts that support the Company’s mission and strategic plan.
Leads the North American Market Team, including:
- Researching and analyzing the needs of the North American Market
- Providing key input to the Product Team on North American Market needs
- Forecasting and delivering North American revenue, including funded- and non-funded revenue, apps, and revenue from training and other ancillary services
- Ensuring efficient and effective funding processing
- Developing, monitoring and analyzing KPIs that drive revenue growth and customer satisfaction;
- Ensuring that the marketing priorities, training priorities and sales priorities are aligned in marketing campaigns, conference presence and ongoing training/ marketing needs.
Additional Responsibilities:
- Hires, trains, coaches, supervises, and mentors direct reports in the Sales/ Marketing/ Training Dept.
- Together with Departmental Managers, ensures the development and implementation of policies, procedures, and best practices.
- Effectively represents the Company at various community, business, industry, and governmental meetings to promote the Company and its interests.
- Collaborates and communicates with internal teams to ensure efficiency in the delivery of products, quality of customer interaction, financial understanding, and analysis, and ensuring the customer perspective is included in strategic decision making, marketing and training activities.
- Acts as a liaison to the Company’s international subsidiaries on sales-related issues.
- Performs other duties as assigned.
QUALIFICATIONS
Education and Experience
- Bachelor’s, advanced degree or professional certificate in sales, marketing or business field required.
- A minimum of 15 years of professional experience with at least 5 years of experience leading cross-functional teams
- Strong background in sales and marketing
- Experience with the medical device, healthcare or educational markets is preferred.
Skills and Abilities
- A service mindset with a focus on delivering customer satisfaction and success.
- Strong decision-making skills, including the ability to analyze and synthesize sales and other performance data to make informed decisions in a dynamic environment.
- Excellent prioritization, organization and time management skills with the ability to manage multiple projects, delegate, and meet deadlines.
- Ability to hold self and others accountable.
- Excellent verbal and written communication skills.
- Proven leadership and coaching skills in order to effectively grow members of a team
- Excellent interpersonal, negotiation, and conflict resolution skills.
- Ability to analyze market data and financial reports
- Proficient with Microsoft Office Suite or related software.
- Experience with Customer Relationship Management (CRM) software
Physical and Environmental Requirements
- Regular travel (10-20%) within North America to industry trade shows and conferences, sales team meetings, and customer sites is required.
- Periodic international travel is required.
- Move. Moving about to accomplish tasks.
- Operate. Operating in a way to pick, pinch, type, or otherwise work in a handling way.
- Interact/Communicate. Expressing or exchanging ideas by means of spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Perceiving the nature of sounds with or without correction. Ability to receive detailed information through oral communication.
- Repetitive Motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
- Sedentary work. Exerting up to 10 pounds of force occasionally, and/or up negligible amount of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
- Visual Acuity. The worker is required to perform activities such as: preparing and analyzing data and figures; extensive reading.
- The worker is not substantially exposed to adverse environmental conditions.
KEY CHARACTERISTICS AND COMPETENCIES
- Leadership Maturity
- Organization
- Collaborative
- Customer Focused
- Humble
- Empathy / Compassion
- Accountability
- Communication
- Curiosity
- Change Agent
- Authentic
- Strategic
- Innovative
- Courageous
- Respectful
- Detail Oriented
- Coach / Mentor
- Data Driven
- Confident
- Mission Driven/Passion
FOR CONSIDERATION
If you are an exceptional, high-performing commercial leader with a passion for the business mission and the internal drive to be successful, we are interested in speaking with you.
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