We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
Major Duties and Responsibilities
- Ensure smooth and timely customs process flow.
- Ensure accurate and timely client billing.
- Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations.
- Ensure accurate and timely data entry into our operating system.
- Transpose customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration.
- Assist with verification of customs declaration information and the submission of such to the customs authority.
- Track and trace Customs files.
- Interact with customs authorities to address any issues/questions that may arise during the clearing process.
- Attend any customs inspections or present documents to customs authorities when such are requested.
- Act as the liaison between the customs authorities (or other government agencies and customers)
- Ensure timely customs clearance of cargo to customer for Import and Export shipments.
- Verify documents received for Import and Export customs purposes are compliant and correct.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain strong relationships with customs officers.
- Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations (eg. OEA) or customer policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Keep up to date on all regulatory requirements governing the import and export of goods. This includes but is not limited to customs procedures for imports and exports, other government agency requirements i.e. health, agricultural, police and military, export controls and prohibited and restricted goods. Meet KPI standards, as per the company’s procedures.
- Overseas communications, timely responses to emails and requests (internal and external).
- Escalation of problems to Management when necessary.
- Meets company standards of 52 hours training per year per employee.
- Attend training classes when required. Complete mandatory training when required.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Qualifications
- Good knowledge of customs brokerage process, customs legislation - especially with regards to classification, valuation and origin.
- Understanding of ocean, road and air documentation process.
- Effective interpersonal skills.
- Pro-active approach, strong organizational and computer skills.
- University degree or equivalent qualifications. Minimum 1 year related to forwarding industry or in Customs brokerage.
- Proficiency in Chinese language is preferred.
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time.
- Health Plan: Medical.
- 14 days annual leave per year.
- Performance bonus.
- Training and Personnel Development Program.
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