SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries.
The anticipated salary range for this role is between $190,000.00 and $210,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
Role Description
The Supplier Management Team resides under the Third Party Management Operations team and is responsible for the oversight of supplier performance management across all Critical and High risk supplier relationships, as well as other supplier relationships deemed important for business operations (in-scope suppliers), in adherence to the Third Party Risk Management requirements of the bank. The role manages the Supplier Management team which acts as the central point of contact for all Critical, high and in-scope supplier-related activities to ensure that all vendors are managed effectively and efficiently.
Role Objectives
- Develops and implements Supplier management processes, practices, and standards to ensure supplier/contract performance, rationalization, and alignment across the enterprise.
- Develop a framework to support and assist the business in establishing Supplier oversight through Supplier level Quarterly Business reviews for SMBC's (and its affiliates) Critical, High risk and in-scope suppliers ensuring oversight of the mitigation of risks and performance across all related engagements.
- Ensures supplier performance management: Monitoring supplier performance against key performance indicators (KPIs) and ensuring that vendors are meeting their contractual obligations.
- Develop an SLA matrix to define minimum SLA requirements based on service category.
- Develop processes and procedures to stand-up a continuous monitoring capability for the program which will manage risks utilizing continuous monitoring risk intelligence tools on financial and reputational risks.
- Provide guidance to the business in developing SLAs during contracting.
- Manage offboarding oversight or ensuring timely renewal or transition where required.
- Collects and analyzes supplier data to identify trends and opportunities for improvement.
- Provides training and support to internal stakeholders on TPMO and supplier management processes, tools, and technologies.
- Stay current on emerging trends and drive continuous improvement initiatives to streamline Supplier management processes, reduce costs and optimize current Supplier Management technology.
- Ensures supplier management practices are in compliance with relevant regulations and standards.
- Risk management: Identifying, assessing, and mitigating supplier related risks based on performance metrics and issues oversight.
- Develop Reporting to ensure Contract Owner, Business Unit Executive and CxO Level understanding of Supplier performance, risks and upcoming deliverables.
Qualifications and Skills
- Bachelor's or equivalent degree.
- Proven experience managing teams focused on Supplier Management with Critical suppliers.
- Ability to think and execute tactically.
- Strong analytical / problem solving skills and the ability to resolve issues without unnecessary escalation.
- Excellent organizational skills, ability to prioritize multiple priorities and strong attention to detail.
- Strong business acumen with ability to identify and proactively address impacts and disruptions.
- Ability to lead change and execute on strategic decisions.
- Strategic and forward thinking with the ability to drive execution to deliver results.
- Strong collaboration and relationship management knowledge, skills, and abilities to establish credibility and confidence with customers, stakeholders and service providers.
- Strong personal presence and ability to influence, galvanize and align customers, stakeholders, and service providers at all levels.
- Proven project management skills to manage resolution of action items and issue escalation, to coordinate and track requirements of the extended Supplier Management team and respective business stakeholders managing the supplier relationship.
- Ability to empower, motivate and inspire staff.
- Previous supervisory experience a plus.
- Preferred knowledge of Banking and Technology Services.
- Computer skills including MS Office programs such as Outlook, Word, Excel, PowerPoint.
- Experience with Coupa a plus.
Additional Requirements
D&I Commitment: Responsible for fostering a culture of diversity and inclusion, holding leaders accountable for creating an inclusive environment through awareness and practice of equity in recruiting, developing, and promoting diverse talent.
SMBC's employees participate in a hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. SMBC provides reasonable accommodations for employees and applicants with disabilities consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.
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