Senior Manager Consulting (Associate Director Level) - Hotel with Property Management System (PMS) Experience
Travel & Hospitality Consulting Practice
ABOUT US
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 208 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
COGNIZANT CONSULTING
Cognizant Consulting is the global consulting organization of Cognizant, delivering strategic and domain consulting through industry and technology expertise. With over 6,000 consultants worldwide, Cognizant offers high-value consulting services that improve business performance and operational productivity, lower operational expenses, and enhance overall performance. Clients draw upon our deep industry expertise, program and change management capabilities, and analytical objectivity to help improve business productivity, drive technology-enabled business transformation, and increase shareholder value.
The Role
Our Travel & Hospitality consulting practice is looking for a Senior Manager to join our journey. We're looking for someone who has demonstrated expertise in working with hotel clients to transform and grow their customer-facing operations, owner and stakeholder profitability, and internal operations and systems.
As a member of our team, you will be responsible for building client relationships, supporting the growth and development of our practice, and supporting business development activities. You will work with clients to develop functional strategies and build new capabilities that elevate performance in guest and employee experience, operational efficiency and effectiveness, and ways to leverage emerging technologies.
You will be expected to deliver within Cognizant's Five Pillars of Consulting Excellence: 1) Project Execution, 2) Expertise and Skills, 3) Business Development, 4) Practice Development, and 5) People Development. At the Senior Manager / Associate Director Level, this means overseeing advisory consulting engagements, being a trusted advisor to clients, establishing oneself as a thought leader in your field, solving complex problems, consultatively working with a client to achieve business goals, driving contributions to offerings and innovations, and serving as a people leader, guiding multiple teams as they work to transform a client and the world.
Responsibilities
- Serve as the Engagement Lead and manage teams of Managers, Senior Consultants, and Consultants for one or more commercial projects to ensure well-aligned engagement delivery, profitability, and overall client satisfaction.
- Enrich client partnering and anticipate client needs based on a solid understanding of emerging industry requirements and/or technological breakthroughs in the Travel & Hospitality industry.
- Support and contribute to the establishment of thought leadership to promote Cognizant's brand and to drive additional opportunities for Cognizant.
- Support business development activities within an account or region, including pricing the consulting component of engagements, resource planning, and supporting project estimates.
- Assess proposed solutions from an expansion and strategic growth perspective, including partner/alliance involvement.
- Serve as a people leader, supporting the recruitment, onboarding, upskilling, and mentorship of your colleagues in Consulting; participate in people development and community-building activities.
- Act as a resource for team members and colleagues based on extensive consulting and industry expertise.
- Leverage collegial networks across Cognizant (e.g., sales, service line community, offshore delivery) and external partners to innovate solutions or resolve issues.
Qualifications
- 10+ years of consulting, professional services, digital strategy development, advisory, or transformation programs serving Hotel clients in a client-facing capacity; serving and leading external client engagements, including experience implementing large-scale hospitality solutions in areas including GRS, PMS, POS, or Customer Experience and Loyalty.
- A proven track record of program delivery leadership in a client-facing role, with at least 2 of these (though ideally more) in leading digital technology teams.
- Experience in successfully developing and leading consultant teams in planning, task structuring, analysis, and solution delivery.
- Bachelor's degree in a relevant business or technical discipline; MBA or advanced business degree preferred.
- Travel Required: Up to 50%.
- Onsite Requirements: Hybrid, including work from Cognizant and client locations.
Work Authorization
- Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.).
Benefits
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
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