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Time left to apply: End Date: October 2, 2024 (2 days left to apply)
Job Requisition ID: R1170941
Job Description:
Centre Manager
Location: Ringwood, BH24 1EX
Full time – 40 hrs
Permanent
Salary: £42,000
Fantastic benefits
We consider all types of flexibility, including locations, hours and working patterns.
We make health happen.
As an employee at Bupa, our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients each and every day.
As a Centre Manager with Bupa Clinics, you’ll be able to use your training and education to support our customers by providing education on how to Live Longer, Healthier, Happier Lives. Our customers are your priority and you’ll spend the majority of your time with them doing what you do best and what you trained for.
You’ll help us make health happen by:
Customer & Performance
- Leading and managing commercial and business needs of the Health Centre, overseeing and maintaining client contracts and business relationships.
- Driving operational efficiency through effective utilization and efficient scheduling of resources.
- Using insights from the Net Promoter System to continually drive improvements to the customer experience across their Health Centre.
- Seeking opportunities to maximize the business by owning the local marketing plan, raising the centre’s profile in the local community.
- Being the operational lead with key corporate companies and supporting the Area Manager with new business and service lines developments.
- Analyzing failure demand, customer satisfaction results, complaints and immediate feedback.
- Maintaining and developing a robust and proportionate control environment to ensure regulatory compliance (CQC).
- Being accountable for the identification and delivery of the Centre's cost improvements.
- Continuously measuring performance to understand any variation and proactively taking action on cost underperformance.
People Management
- Directly managing and influencing through the Centre management structures.
- Proactively seeking out opportunities to bring new skills into the team.
- Providing clear direction to direct reports and a consistent, structured methodology to delivery.
- Using insights from the employee NPS survey to continually drive improvements and engagement.
- Developing a performance management culture; consistently embedding initiatives and KPIs.
Other Responsibilities
- Responsible for all legal and statutory obligations including health and safety, data protection, and infection prevention.
- Ensuring compliance by all centre staff with all policies, procedures and protocols issued by Bupa Health Clinics.
- Working closely with clinical teams to ensure compliance with clinical governance requirements.
- Managing risks in accordance with Bupa’s Three Lines of Defence Model.
Treating Customers Fairly
You should be able to demonstrate that you pay due regard to customers and treat them fairly by:
- Making the fair treatment of customers central to all organizational changes.
- Always demonstrating fair customer treatment to other employees.
Key Skills / Qualifications needed for this role:
- Excellent interpersonal skills and the ability to communicate with employees, colleagues, customers and corporate clients.
- Strong experience of leading teams and people management.
- Experience of working in a regulated environment.
- Experience in the health and care and/or wellbeing industry.
- Good track record of driving business performance and delivering results.
- Strong problem-solving and project management skills.
- IT proficiency including the use of Microsoft office systems.
Benefits
Our benefits are designed to make health happen for our people. Joining Bupa in this role you will receive the following benefits and more:
- Equivalent to 25 days holiday per year, increasing through length of service.
- Enhanced pension and life insurance.
- Bupa health insurance as a benefit in kind.
- Option to join dental insurance scheme at a discounted rate.
- Access to our Digital GP platform on your mobile.
- Access to family mental health line.
- Financial wellbeing channels.
Why Bupa?
We’re a health insurer and provider. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives. We make health happen by being brave, caring and responsible in everything we do.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview to every disabled applicant who meets the minimum criteria for the role.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
If you would like more information on the role or would like to discuss other opportunities suited to your skills and experience, please contact adele.orchard@bupa.com
About Us
Be at the heart of helping people live longer, healthier, happier lives. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you.
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