Who We Are
To continue providing even more financial solutions and rewarding career opportunities to support the communities where we live and work, the TMX Finance Family of Companies is now part of Community Choice Financial Family of Brands. Thank you for expressing your interest in working at Community Choice Financial Family of Brands, one of the nation’s largest consumer specialty finance organizations!
Overview
General Manager - Community Choice Financial Family of Brands
As a results-driven General Manager, you will oversee the success of your store and team by setting the bar high for performance and customer service. You will provide ongoing coaching and training to your team to reach Company objectives, increase revenue, and further develop their skills while demonstrating your leadership. Reporting to the District Director of Operations, you will oversee marketing efforts for your location, champion store security and loss prevention, help enforce adherence to quality standards, and review all transactions to create an environment that fosters growth and innovation.
Responsibilities
- Coach, lead, and develop all store employees to obtain new business and increase store growth.
- Lead the charge for local marketing strategies and community engagement to build revenue.
- Enforce adherence to quality standards, procedures, and local and state laws.
- Supervise and maintain office security, including cash management and loss prevention.
- Examine, evaluate, and process loan/pawn applications and assess risk.
- Participate in the selection, review, hiring, and retention of new employees.
- Develop work schedules in accordance with budget and store needs.
- Handle complex customer situations with integrity and professionalism.
- Monitor and maintain internal and external store appearance.
- Work efficiently in a rapidly changing environment and handle multiple tasks.
- Utilize strong interpersonal skills to communicate and interact with customers and Team Members.
- Maintain a full-time work schedule with regular in-person attendance.
Qualifications
- High School Diploma or equivalent required.
- Minimum two years of experience in a supervisory or leadership role.
- Excellent verbal and written communication skills.
- Ability to work with various systems, including Point of Sale and Microsoft Office.
- Valid driver's license and personal vehicle for work-related tasks.
- Must be at least 18 years of age (19 in Alabama).
- Background check required.
- Ability to meet the physical demands of this position.
Preferred Qualifications and Skills
- Associate degree or higher.
- Experience in check cashing and document verification.
- Bilingual English/Spanish is a plus.
What We Offer
Our Benefits Include:
- A comprehensive General Manager training program.
- Access to a robust learning management system.
- Performance-based bonus plan and pathways to career advancement.
- Multiple coverage choices for medical insurance.
- 401(k) Retirement plan with a generous Company match.
- Company-Sponsored Life and AD&D Insurance.
- Voluntary benefits, including dental and vision plans.
- Paid Time Off (Accrue 12 days per year).
- Diverse Culture and Inclusive Environment.
About Us
The Community Choice Financial Family of Brands is one of the largest consumer specialty finance organizations in the U.S., providing access to short-term financial services across the country.
The information contained herein is not intended to be an all-inclusive list of duties and responsibilities. The Company may revise the job description at any time.
Important: The Community Choice Financial Family of Brands will never ask for banking or payment information during the interview process. Candidates of all backgrounds are encouraged to apply.
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