Pritchard Industries, a National Facilities Service Company, is seeking an experienced multi-site Director of Operations. This dynamic, hands-on manager will be an integral member of the local leadership team, directly responsible for leading commercial cleaning operations and ensuring that service commitments to local clients are fully met. This position oversees the scheduling of service, training, and performance management of staff, while meeting all operational expectations assigned by the Vice President and General Manager of the region.
In alignment with the Vice President, you will ensure compliance with various accreditation, standards, and regulatory requirements, as well as Pritchard-mandated and customer service standards. The position involves working with operations support staff utilizing professional competence in areas relating to financial management, people management, account development, and account operations. You will support the implementation of new unit openings, including the development and administration of training plans, and assist with operations and costing analyses in the sales process.
This position requires both an office and a field presence. Quality cannot be managed from a desk. Experience managing direct reports is a required skill. This position has full-time Area/Site Managers to support the extensive list of responsibilities. It is important to note that this is not a 9:00 AM - 5:00 PM office job and will involve required time on nights and weekends.
This is a fast-paced and demanding environment that requires a hardworking and driven individual with a passion for driving improvement and demanding success. If you are a Strategic Thinking Operations Oriented Manager with an Entrepreneurial Spirit and the ability to develop innovative technical solutions while successfully managing key performance indicators to drive strong business results, this may be the opportunity for you! This position will report to the Vice President and General Manager of the region.
Job Responsibilities:
- Ensure the development of long-term strategy as well as sound annual business plans to develop growth.
- Oversee daily operations, budgets, and team personnel.
- Manage corporation expenses relating to cleaning services including delivery costs, labor costs, supplies, etc.
- Meet regularly with clients to ensure their satisfaction with current contract services and to identify their changing needs and requirements.
- Review service delivery and staffing reports to ensure identification of service and/or contract issues.
- Analyze processes and practices in light of customer needs and service expectations.
- Understand all customer contract commitments and schedule services accordingly.
- Allocate resources appropriate for customer sites while maintaining appropriate inventories of supplies.
- Meet regularly with Operations and Sales staff, in addition to customers, to monitor service delivery performance, identifying any deficiencies in delivery.
- Oversee the recruitment of cleaning staff, the training orientation of new staff, and the continual development of new staff.
- Other duties as needed by the company.
Qualifications:
- 5-7 years progressive experience in multi-site commercial custodial operations.
- Multi-site Commercial Janitorial Operations experience is a MUST!
- A thorough working knowledge of the cleaning industry is also a MUST!
- Residential, Hotel, or single-site experienced persons need not apply.
- Strong communication skills both verbally and in writing; ability to communicate effectively with building owners, senior management staff, clients, vendors, and staff.
- Effective problem solving, leadership, organizational, and planning skills.
- Strong business development experience, skills, and ideas.
Benefits:
- Salary Commensurate with Experience
- Paid holidays and vacation time
- Health Benefits Package
- Ancillary benefits—Life insurance, Long Term Disability, FSA, and Dependent Spending care
- 401K
- Opportunity for growth
- Bonus Pay
- EOE
EEO Notice:
Pritchard Industries is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, creed, genetic information, religion, national origin, ethnicity, gender, gender identity, sexual orientation, pregnancy, childbirth or related medical condition, age, disability, or handicap, servicemember status, relationship or association with a protected veteran, and any other category protected by Federal, state, or local law.
