JOB DESCRIPTION
We’re driven by curiosity, passion, optimism, and the belief that everybody can grow.
Digital Analytics is tasked with measuring and analyzing the current customer experience when using the bank’s web and mobile products and to provide actionable recommendations to enhance the consumer experience in order to build long term, profitable customer relationships. Key constituents will include Digital Management, Product Management, Customer Experience Design, the various consumer lines of business, risk, compliance, and controls.
As a Quant Analytics Vice President in Digital Marketing Analytics team you will be responsible for delivering against the Digital Analytics agenda and working with partners in Digital and across the Consumer Bank. You will work as a member of a cross-functional team to improve the online and mobile experience for our customers. You will be responsible for building relationships with Product partners and delivering actionable Business Intelligence in clear and compelling terms. You will have a passion for data visualization and deep analytical understanding.
Job Responsibilities
- Collaborate with partners across Digital functions and LOB’s to provide data driven insights to support Digital strategic direction and growth
- Provide consultative support for Digital Product partners driven by fact-based findings
- Evolve and refine measurement frameworks and KPIs for Customer Measurement
- Provide analysis and associated data visualization and story-telling
- Focus and prioritize the analytics agenda to align with overall strategy and business value
- Collaborate within Digital Analytics to enhance the quality and value of team deliverables
- Partner with Data Services and Core Analytics partners to enhance overall performance of Digital Analytics team
Required Qualifications, skills and capabilities
- 6+ years relevant experience analyzing customer experiences
- Demonstrated ability to define business KPIs and establish measurement frameworks
- Structured thinker with passion for analyzing results and digging deeper
- Hands on experience with behavioral and transactional analytics tools and techniques
- Experience working with Business Intelligence (BI) platforms to deliver reports and scorecards
- Ability to communicate effectively with executives, business partners, and technical resources in analytics and data management
- Ability and desire to work in a start-up paced environment and culture
Preferred Qualifications, skills and capabilities
- Digital experience preferred
- Hadoop Hive and Teradata experience a plus
- Strong PowerPoint and slide-writing skills to deliver analytical insights preferred
- Post MBA Strategy and/or Management Consulting experience preferred
- Experience with Adobe Analytics, Tableau, Alteryx, and SQL preferred
***Relocation support is not offered for this role, Hybrid schedule 3 days in office.***
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning.
