We’re driven by curiosity, passion, optimism, and the belief that everybody can grow.
Digital Analytics is tasked with measuring and analyzing the current customer experience when using the bank’s web and mobile products and to provide actionable recommendations to enhance the consumer experience in order to build long term, profitable customer relationships. Key constituents will include Digital Management, Product Management, Customer Experience Design, the various consumer lines of business, risk, compliance, and controls.
As a Quant Analytics Vice President in the Digital Marketing Analytics team, you will be responsible for delivering against the Digital Analytics agenda and working with partners in Digital and across the Consumer Bank. You will work as a member of a cross-functional team to improve the online and mobile experience for our customers. You will be responsible for building relationships with Product partners and delivering actionable Business Intelligence in clear and compelling terms. You will have a passion for data visualization and deep analytical understanding.
Job Responsibilities
- Collaborate with partners across Digital functions and LOBs to provide data-driven insights to support Digital strategic direction and growth.
- Provide consultative support for Digital Product partners driven by fact-based findings.
- Evolve and refine measurement frameworks and KPIs for Customer Measurement.
- Provide analysis and associated data visualization and storytelling.
- Focus and prioritize the analytics agenda to align with overall strategy and business value.
- Collaborate within Digital Analytics to enhance the quality and value of team deliverables.
- Partner with Data Services and Core Analytics partners to enhance overall performance of the Digital Analytics team.
Required Qualifications, Skills, and Capabilities
- 6+ years relevant experience analyzing customer experiences.
- Demonstrated ability to define business KPIs and establish measurement frameworks.
- Structured thinker with a passion for analyzing results and digging deeper.
- Hands-on experience with behavioral and transactional analytics tools and techniques.
- Experience working with Business Intelligence (BI) platforms to deliver reports and scorecards.
- Ability to communicate effectively with executives, business partners, and technical resources in analytics and data management.
- Ability and desire to work in a start-up paced environment and culture.
Preferred Qualifications, Skills, and Capabilities
- Digital experience preferred.
- Hadoop Hive and Teradata experience a plus.
- Strong PowerPoint and slide-writing skills to deliver analytical insights preferred.
- Post MBA Strategy and/or Management Consulting experience preferred.
- Experience with Adobe Analytics, Tableau, Alteryx, and SQL preferred.
Relocation support is not offered for this role. Hybrid schedule: 3 days in office.
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