1855 Satellite Blvd, Duluth, GA 30097, USA Req #1084
Tuesday, March 21, 2023
The Online Sales Consultant is responsible for providing high quality customer service while educating potential customers on US Auto inventory, products and services during the sale of a vehicle. The Online Sales Consultant will qualify and schedule dealership or remote appointments for customers to allow for a quick and seamless purchasing experience. A successful candidate must have strong phone skills, be savvy with technology, creative, and have an entrepreneurial attitude to sell vehicles from a centralized, remote contact center.
Responsibilities
- Communicates with customers to build rapport, answer questions pertaining to available inventory and identify purchasing needs.
- Makes outbound calls to past and current customers to generate leads to encourage purchase. Responds to interview leads in a timely manner.
- Answers inbound sales calls and accurately completes applications with potential customers by obtaining identification and financial information.
- Forwards completed applications and collaborates with Underwriting to define loan and payment terms for loan approvals.
- Produces at least 15 assisted sales per month.
- Completes a minimum of 45 applications per month.
- Documents all notes and action items on leads using our CRM tool.
- Keeps abreast of available inventory to provide accurate information to potential customers.
- Actively listens to customers to determine the best vehicle that fits their desires and needs.
- Transitions customer and their application to Store Manager to close sales.
- Works collaboratively with the store teams and builds partnerships to make for a cohesive team approach to vehicle sales.
- Performs other duties as assigned.
Qualifications
Required- High School Diploma/GED
- 1 - 2 years of BDC, Call Center, and/or sales experience
- Computer literacy to include Microsoft Application products
- Willing to learn product knowledge for automotive brands
- Ability to read, analyze, and interpret sales contracts, company procedures, and policies
- Exceptional communication (verbal and written), problem-solving, and interpersonal skills
- Resilient with a strong desire to succeed
- Self-motivated, goal-oriented, and able to work in a fast-paced environment
- Exceptional attention to detail and organizational skills
Preferred- 2 - 4 years of automotive/BDC sales experience
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, or disability. We are committed to a drug-free workplace. All qualified applicants are subject to a drug screening prior to employment.
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