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Senior Service Designer (IT Infrastructure)
About the role
The Senior Service Designer is a core member of the Services Pursuit team. Service Designer has a general knowledge of a particular area of Services (Workplace, Datacenter, Networking & Unified Communications or Cross-functional), such as delivery methodology, cost drivers, supporting / enabling technologies, etc. The Senior Service Designer is responsible for the assessment of customer requirements, development of service design, cost calculation, and non-complex pricing for Services solutions.
What you'll be doing
- Qualification of managed services opportunities
- Support the analysis of customer requirements
- Support the qualification of opportunities and customer requirements against the capabilities and strengths of CC Delivery units (ISPs) and the Service Catalogue
- Support of customer specific campaigns, coordination of marketing support, ensuring Computacenter brand compliance
- Service Design
- Assess and clarify customer requirements
- Map requirements against Computacenter existing capabilities
- Maximize the opportunities to utilize the Shared Service Factory and other core propositions.
- Consider services outside of our existing capabilities
- Define and communicate requirements for Transition & Transformation
- Working closely and collaboratively with the Solution Manager, assist with the development of the solution/design (technical, operational, commercial)
- Creates costing for developed service across the entire Services area
- Working jointly with Delivery teams, agree to the solution design & costing
- Work as part of a team on larger solutions to ensure that hand over to relevant support organization is successfully completed.
- Creates complex pricing
- General
- Embrace and support Computacenter’s mission and core values.
What you have
- Strong experience pricing large, complex IT Infrastructure projects
- Good service understanding of IT Services (Workplace, Data center, Networking & Unified Communications or Cross-functional),
- Good understanding of the IT outsourcing market & competition
- Commercial capability in a business focused IT environment
- Legally eligible to work in the United States
- Ability to build relationships primarily with internal stakeholders and ISP’s
- Ability to communicate effectively at all levels
- Analytical and risk aware approach
- Capable of working under own initiative but can work as a member of a team
- Ability to prioritize own workload
- Personal flexibility & willingness to travel.
- Self-starting and results driven though clear prioritization of deliverables
- Ability to work under time pressure
- Managing and minimizing risk to bid deliverables and ensuring we always have the customer and customer deliverables in mind
What you can expect
There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us
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