IT Operations Manager - New York
Our Client - a Global organisation is looking to recruit an IT Operations Manager to manage the US IT Operations based in New York.
The primary role of the IT Operations Manager is to be responsible for managing the day-to-day operations of the US IT support teams and services, primarily in NY and LA.
This role requires a solid communicator, with outstanding customer service and people skills, across a diverse range of IT functions. This role is instrumental in the delivery of new innovative technologies, within the bounds of existing workstreams, as well as identifying opportunities to develop, pursue and maximise our IT functionalities.
This includes all operational aspects of the delivery of user service support, application support, and infrastructure management for our US regions, with key emphasis on managing IT projects and stakeholders, including assuming ownership on behalf of IT engagements within various business functions.
This role is key towards promoting and representing IT practices, and requires an in-depth knowledge of Apple MAC (IOS), and its supporting desktop applications. Equally essential is a solid understanding and technical awareness of user collaboration tools, desktop and mobile telephony, asset management tools, file sharing protocols, user permission, and a solid understanding of Microsoft Technologies namely Azure and O365.
Key Responsibilities/Tasks:
- Responsible for oversight, maintenance and upkeep of all key IT Infrastructure components based in our NY and LA offices.
- Responsible for networking & connectivity, desktops, mobile devices, server hardware, video conference facilities, vendor and supplier management, including consolidation efforts towards cost reduction on all IT services/operations.
- Responsible for monitoring and control of IT Services including underlying Infrastructure, to ensure operational optimisation.
- Maintain oversight of US IT assets, with specific focus on cost/budget management.
- Introduce OLA's to improve US IT service levels and expectations.
- Support employees and their (Mac) OS X clients, including web-based systems.
- Support for Microsoft O365 suite, Adobe CS Suite (Photoshop, InDesign), CAD (SketchUp, Vectorworks).
- Maintain all aspects of IT security systems, including system efficiency optimization.
- Collaborate with IT colleagues to manage global application deployments, or updates to desktop or user applications.
- Manage daily user related issues and/or risks and escalate as appropriate.
- Provide timely report to Global Head of IT, and key stakeholders on progress of dedicated tasks, or on-going activities.
Skills/Competencies Required:
- Excellent leadership qualities, ability to engage with credibility, influence and effectively collaborate with business and technical staff.
- Ability to define and elaborate on improvements and vision for the US regions.
- Assume ownership and maintain accountability for all IT related reports.
- Previous experience of managing multi-region IT teams.
- Good level of knowledge for Enterprise technologies and processes.
- Apple MAC Certification an advantage.
- Cisco Networking technologies.
- Virtualisation Technologies.
- Disaster Recovery Processes.
- Business Continuity Planning.
- Microsoft Office365 support essential.
- MAC OSX Server Administration essential.
- Adobe application support (Photoshop, InDesign etc), an advantage.
- Exposure to JAMF Mobile Device Management (MDM) an advantage.
- Microsoft O365 support an advantage (Exchange, OWA).
- Ability to report on and maintain robust backup practices.
- Good documentation and analytical skills, with a passion for user satisfaction.
- Mobile Device support (iPhones, iPads and MacBooks) essential.
Note local travel will be required between various sites in the US.
Occasional travel to other sites outside US may be required.
Salary for this role will be in the range $80K - $120K pa.
Please do send your CV to us in Word format along with your salary and availability.
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