We believe the world would be a better place if businesses treated customers like people.
We make support software that empowers more than 12,000 businesses to delight more customers. We're a remote company with more than 150 employees in different locations around the world, and we've been remote-first from day one. We believe that when teams represent different backgrounds, perspectives, and experiences, magic happens. The result is better products and a culture that enables everyone to bring their authentic selves to work.
Our Company Values:
- Happy to Help
- Craft over Convention
- Progress not Perfection
- Own the Outcome
Your Impact
As a member of one of our Experience teams, you’ll build software applications and APIs in Kotlin and Java. You’ll work on creating delightful product features for our customers to either increase their productivity, ensure their customer service is proactive, personalized, and meaningful, or knowledge based.
The ideal engineer for this position enjoys building and collaborating on elegant solutions. You’re keen on the opportunity to tackle both customer and product-oriented problems.
Currently at Help Scout
- We develop in Java, Kotlin, JavaScript and PHP
- We leverage AWS, Redis, RabbitMQ, Aurora MySQL, PostgreSQL, MongoDB
- We also use Slack, Jira, Github, Jenkins, Docker, Drone
About The Role
- You’ll collaborate with JVM, JavaScript, and PHP Engineers, a product manager, and designer within an engineering team of 50 people.
- You’ll be a part of key decisions on implementation, testing, and backlog prioritization, code reviews, and architectural decisions.
- You’ll participate in an iterative software approach, remote, agile development, and autonomous work in a trust-based environment.
- You’ll provide engineering support focusing on performance, security, and usability, to ensure a magical customer experience.
- You can expect challenges from our product team, and you’ll work with our technically-committed founders to create impactful solutions for businesses globally.
- You’ll partner with our Talent team to help us hire our future team members when needed.
About You
- You’re an engineer motivated by creating software that helps people, with Java expertise to deliver outstanding experiences.
- You’re experienced in crafting relevant, customer-focused solutions, enthusiastic about the JVM ecosystem, and comfortable with high traffic volumes.
- You’re friendly, collaborative, and humble, unafraid to ask for help, ready for complex challenges, and confident in your abilities.
- You emphasize personal growth and constructive feedback, believing in improving both yourself and the team.
- You communicate empathetically and collaboratively with both engineering and non-engineering stakeholders, recognizing the importance of clear communication in a remote culture.
- You are considerate in your impact on others, with a thoughtful, flexible approach to mentoring and guiding decisions, leaving codebases better than you found them.
- You are aligned with or excited about the idea of remote teams, having experience or adaptability to remote-friendly work.
Compensation
Each role at Help Scout has a pay range aligned to our salary formula and based on national market data. We take a competency-based approach and pay is based on the level and band of your role. The salary range for this role is $147,000-$168,000.
Perks & Benefits
Help Scout offers a variety of perks and benefits to support you and your family. Our offerings include healthcare coverage, wellness resources, and more.
Hiring Guidelines:
All of our roles are remote, however, some roles may carry specific location-based eligibility requirements. Additionally, because Help Scout is a fully remote company and we hire from many countries, we do not sponsor visas. Help Scout teammates need to be authorized to work from their home location. For our Engineering, Product Management, and Product Design roles, we are only able to hire in the United States.
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion.
About Help Scout
We're on a mission to help businesses delight more customers. We love crafting beautiful products and resources to solve that challenge, but we're also trying to do something bigger. We're trying to build a company that brings out your best and leaves the world a better place.
