Deputy Director of Operations, Air Combat Command

Onebrief, Inc. • Remote (HI, United States) • $200k - $250k / year • 1m ago

Deputy Director of Operations, Air Combat Command

Required: Top Secret clearance with eligibility for SCI.

In person in Joint Base Langley-Eustis, Virginia.

Onebrief is building the future of military decisions. Our product is built for operational planning across the US and our allies and is currently in broad use at 8 of the largest military headquarters in the world. 3 of the 4 biggest operational plans in the US are currently built with Onebrief.

We’ve raised $53M in Venture Capital from top tier venture investors, including Human Capital, Caffeinated Capital, and Y Combinator. We are currently a Series B company and aspire to IPO in a few years.

We’re a rapidly growing team of 100. We’re spread worldwide, across Korea, Hawaii, the continental US, the UK, Germany, and Italy. This year, we plan to build a presence in Australia, Japan, and the Middle East.

Users love our product. They make statements like, “I will never plan again without Onebrief.” We grew usage 4x in 3 months. Last year, we achieved 100% gross retention and 158% net retention. Last year, our revenue grew 4x and reached double-digit millions. We anticipate similarly rapid growth this year.

Onebrief will become the single collaborative planning solution – from the Battalion level up to the Joint Staff, for the US and our allies around the world.

About you

You love our users, and you want to work with them. This is the single most important requirement. Implementing new software requires the enthusiastic support of our user base — skillful planners, primarily in the grade of O-4 and O-5.
You deeply understand large military headquarters and want to apply that within Air Combat Command. Skillful planners, mainly SAMS, JAWS or SAW graduates in the rank of O-4 to O-6, respect you and care what you have to say.
You pay attention to detail. People rely on you. On your previous teams, you had a reputation as a workhorse.
You can get things from large government organizations. You solve bureaucratic challenges effectively.
You have technical skill. You don’t need to code, but you do need to be savvy.
You work well with customers and understand them.
You’re intense about our mission. It’s a core part of who you are.
You’re ambitious. We’re getting bigger. You should too.

Qualifications

Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
Advanced military education: Command and Staff, Advanced Military Studies.
Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.
Proven ability to expand business presence within a region, with emphasis on software or technology solutions.
Experience in customer support, both face-to-face and remote.
Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.
Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.

Your mission

At each major headquarters under your responsibility:

Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force.
Rapidly expand product usage until 100% of J35 and J5 plans are in Onebrief.
Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year.
Clearly communicate user needs to the product team.
Gather intel about the command, budget, and region to support growth.
Instill the Onebrief brand image.
Enable our expansion to Allies and Partners.

You will also:

Lead or support exercises.
Use your observations of our users to recommend product improvements.
Provide face-to-face and remote customer support.
Develop an understanding of customer social dynamics in order to support renewals and future sales.

To succeed, you’ll need a mastery of operational planning at multi-star headquarters. You’ll also need technical skill. Can you become a power user of our product and talk engineering with the customer?