RAPP Chicago is looking for an SVP of Delivery & Operations to join our award-winning Program Management team.
Who We Are
We are RAPP – world leaders in activating growth with precision and empathy at scale.
As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.
We foster an inclusive workplace that values diversity and emphasizes personal well-being.
How We Do It
At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.
Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.
Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.
Your Role
The SVP, Delivery & Operations serves as a key leader on accounts, in the department and within the organization. She/he/they will develop and evolve RAPP workflow processes to continually improve execution efficiency, deliverable quality, risk management and overall financial health for the accounts they are assigned. The SVP will act as the delivery lead on a large client account or several small-to-medium client accounts. In this role, the SVP is responsible for the effective management of his/her team, projects, the efficient use of resources, consistent delivery of high-quality client deliverables and overall client profitability. The SVP is also responsible for the financial performance of his or her accounts and is responsible for hitting specific gross margin targets. The SVP also contributes to optimizing the overall profitability and health of the organization through supervision of the delivery department and its processes.
The SVP, Delivery & Operations will directly manage project management resources and coach their success. The SVP also works closely with the US Chief of Client Operations in overall department supervision and guidance. The SVP is a highly skilled communicator demonstrating leadership qualities and is able to build internal and client relationships while guiding teams to success.
Your Responsibilities
- Provides ongoing thought-leadership to optimize processes for increased collaboration and time/cost efficiencies to produce the highest quality outputs and manage risk
- Supervises program outputs to be in line with and curated from RAPP core disciplines
- Navigates through program and team structures to centralize solutions around our 5 focus areas of CMR, Social Media, Commerce, Digital and Mobile
- Assists the Discipline Lead Teams in procuring and managing talent and maximizing that talent in the right areas to achieve great work
- Strategizes with Finance team to capitalize on business health through new applications/tools and ideas
- Accountable for maximizing profitability and overall client satisfaction of large engagements or suite of engagements
- Ensures the successful completion of many concurrent projects under his/her supervision, which includes being on time, within budget, and of the highest quality
- Implement/ drive risk prevention and best practices
- Acts as point of escalation internally and with the client for all delivery issues related to the engagement
- Ideates, estimates and develops scopes of work and staffing plans to best support new business objectives through collaboration with discipline leads
- Supervises project plans and scopes to ensure ideal profit margins, effective utilization of resources and time efficiency
- Ongoing oversight on projects to ensure proper issues tracking, risk management, and best-in-class solutions and alternative approaches to conflicts
- Sets and manages expectations and quality through effective communication, problem-solving and change management
- Leads and collaboration cross-discipline and inter-agency teams to deliver smart solutions successfully, pushes for ideal collaboration and provides internal team conflict resolution
- Partners with Client Service function in identifying growth opportunities and takes ownership of new large proposals
- Acts as a role model and manages and develops Project Management team members, through skill development and training, ongoing constructive feedback and coaching, and career path guidance
- Serves as leader within Delivery & Operations Discipline
Required Skills
- 15+ years of project/program management experience (preferably 5-7 years within an interactive advertising or marketing agency environment)
- 5+ years experience in a project/program management leadership capacity
- 3+ years experience leading platform implementation and technical infrastructure programs
- Experience in leading government accounts/programs
- Keen intellect, superior analytic skills
- Insightful and adaptive, fluid yet extremely precise
- Team player that understands how to work effectively in a fast-paced, evolving and dynamic organization
- Bright, conceptual and a quick learner – able to quickly assess a situation and generate new insights and usable ideas
- Takes personal responsibility for individual development and approaches every situation as an opportunity to learn
- Highly organized and detail-oriented. Excellent follow-up and follow-through
- Possesses excellent inter-personal, communication and presentation skills
- Excellent conflict resolution skills, escalates issues appropriately
- PMP certification or equivalent experience and training
- Training and experience in several project methodologies (Agile, Waterfall)
- Expertise in various office programs such as, or equivalent to: MS Word, MS Excel, MS Project, MS PowerPoint, MS Visio
- Experience in workflow or tracking tools such as, or equivalent to: JIRA, Basecamp, Workfront, File-sharing and FTPs.
Our Hybrid Work Model
RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.
RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $180,000 - $215,000. This range is specific to Chicago and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.
“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
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