Learning and Development Partner, Property Claims
Austin, Texas
Role: Learning and Development Partner, Property Claims
Location: Austin, TX
Reports To: Director of Operations
Work Environment: Hybrid (2-3 Days/week in the office)
About Hippo:
Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology with a human touch. Hippo built the world’s first home protection platform. We believe that insurance should protect your home and the things you treasure with policies designed for modern lives and proactive protection that helps you care for your home. Our aim is to help you avoid issues before they become costly problems because the best claims experience is the one you don’t have. Simply put, Hippo exists to protect the joy of homeownership.
We’re seeking an amazing Learning and Development Partner to help increase the skills of our team through interactive, relevant, and fun learning content.
About This Role:
The Learning and Development Partner manages the activities involved in the preparation, delivery, and assessment of training and development programs for Hippo Insurance’s Property Claims team. The Learning and Development Partner is responsible for training in a job-specific area along with focusing on teaching specific areas of knowledge or on-the-job capabilities needed for certain positions. The ideal candidate will be a self-starter with a passion for talent development, a high level of flexibility, commitment, and the ability to train within a high-paced sales and customer service call center environment.
About You:
You thrive in a fast-paced, collaborative, agile, and fun environment. You are a motivated and energetic person, passionate about learning. You are creative and enjoy looking for innovative solutions. You have a background in modern adult learning principles and personal lines insurance claims experience.
What You'll Do:
- Lead new hires through a set curriculum and partner with Claims management to develop new curriculum to improve quality and efficiency of the Property Claims team.
- Increase knowledge retention by creating an interactive learning environment.
- Help employees improve upon and/or enhance existing skills.
- Create a supportive and conducive adult learning environment.
- Create engaging learning activities and compelling course content.
- Work with subject matter experts to identify target audience’s training needs.
- Devise modes of assessment, such as tests or quizzes, to measure the effectiveness of the course.
- Perform other duties as assigned.
Must Haves:
- Knowledge of and practical application of Adult Learning Theory and instructional design principles.
- Minimum three years of training or claims handling experience.
- Excellent communication, oral, and written skills.
- Proficiency in MS Office applications.
- Excellent presentation and facilitation skills.
Benefits and Perks:
Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:
- Healthy Hippos Benefits: Multiple medical plans to choose from and 100% employer-covered dental & vision plans for our team members and their families. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP).
- Equity: This position is eligible for equity compensation.
- Training and Career Growth: Training and internal career growth opportunities.
- Flexible Time Off: You know when and how you should recharge.
- Little Hippos Program: We offer 12 weeks of parental leave for primary and secondary caregivers.
Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.
Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.
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