Department
F&A ITS - Services
About the Department
IT Services collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high-quality solutions and services.
- We provide secure, stable, and reliable infrastructure and applications to support the mission of the University.
- We support and enable faculty research and teaching with the effective use of technology.
- We simplify the technology experience for faculty, students, alumni, and staff, and we ensure technology is mobile-friendly and accessible.
- We identify, manage, and mitigate the technology risks of the University.
Job Summary
The Assistant Vice President for Enterprise Applications and Services oversees the development, maintenance, and support of applications and systems crucial to various University functions, including Alumni Development, Campus and Student Life, Communications, Research Administration, Financial Services, and Facilities Services. This role is accountable for data services, website development, and consolidated reporting provided by the central IT organization.
The Assistant Vice President collaborates with functional leaders to develop technology roadmaps and aligns staff skills with strategic goals. The role provides leadership and vision for business solutions, develops business cases for technology investments, maintains responsive services, and manages a budget model leveraging operating funds, recharge revenue, and capital funding. Additionally, the role involves coordinating special projects and ensuring organizational compliance with policies and procedures.
Responsibilities
- Collaborates with functional leadership to create annual development plans for each major system.
- Contributes to developing high-level IT Services department goals and manages resources to achieve these goals.
- Develops department goals aligned with IT Services and institutional priorities.
- Oversees the creation of professional development plans for staff and participates in performance management.
- Leads transformation efforts with Agile development and develops processes and tools.
- Works collaboratively with other IT departments to achieve unit and departmental objectives.
- Acts as a liaison to Financial Services, HR Services and Payroll, University Research Administration, Facilities Services, Campus and Student Life, Alumni Development, and other Administrative and Academic Offices.
- Builds effective working relationships with colleagues across the IT Services department.
- Works through governance processes to prioritize and manage workloads effectively.
- Develops effective relationships with distributed IT staff and leadership.
- Identifies and addresses issues impacting the successful completion of the Assistant Vice President’s commitments.
- Collaborates with IT Services Senior and Operational Leadership teams on planning, executing, and managing ITS projects.
- Coordinates projects or commitments and direct reports, including special projects.
- Participates in Operational Leadership Group, Alumni Relations and Development Working Group, Student Registration Leadership Team, Enterprise Applications and Services Leadership Team, and other committees as required.
- Leads strategic projects such as the use of artificial intelligence (AI) for administrative applications, implementation of a state-of-the-art student system, and development of master data management strategy.
- Manages employees through senior managers. Oversees the development of performance goals, establishes the structure for allocating resources and assessing division or University policies.
- Oversees the planning, execution, and management of IT Services projects. Directs front-line troubleshooting and problem solving.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
Work Experience:
Minimum requirements include knowledge and skills developed through 10+ years of work experience in a related job discipline.
Preferred Qualifications
Education:
- Master’s degree in computer science, information technology, business administration, or a related field.
Experience:
- Minimum 15 years of experience with enterprise-scale administrative systems, including implementing large-scale application systems using various database technologies and hardware platforms.
- Minimum three years of experience in a R1 university managing a mix of custom-developed and third-party software solutions, including client-server, SaaS, Cloud, and web technologies.
- Proven experience leading and managing a team of at least 75 information technology professionals.
- Managing software vendors and contract requirements.
- Financial and operational management experience, especially in a complex, central service provider supporting a diverse portfolio.
Certifications:
- Professional certifications such as Project Management Professional (PMP), Certified Information Systems Security Professional (CISSP), or ITIL Foundation Certification.
Technical Skills or Knowledge:
- Knowledge of artificial intelligence (AI) applications in administrative systems.
- ERP implementation and support, including financial systems, human resources systems, student systems, and CRM systems.
- Oracle Financials, Workday HCM and / or Salesforce.
- Knowledge of educational data standards and regulations.
Preferred Competencies
- Proven ability to attract, hire, manage, and retain top-quality staff and management.
- Strong change management and leadership skills with the ability to implement new systems and redesign work processes.
- Demonstrated ability to direct and manage within a challenging environment and work inclusively to achieve shared objectives.
- Strong communication skills and strategic agility to anticipate future trends and articulate a vision for enterprise systems.
- Business acumen to understand or quickly learn the key activities, risks, and performance objectives of the University.
- Customer-focused with a dedication to meeting customer expectations and requirements.
- Managerial leadership to set and communicate organizational direction, plan strategically, and modify actions as needed.
- Initiative and innovation in problem-solving, with a creative approach to everyday problems.
- Collaborative and professional, with an active interest in the University and IT in higher education.
- Proven ability to manage multiple concurrent projects serving various constituencies and sponsors.
Working Conditions
- Standard office environment.
- Sit and stand for short or extended periods of time.
- Extensively use computer.
- Bend, crouch, or stoop.
- Make repetitive wrist, hand, or finger movements.
Application Documents
- Resume/CV (required)
- Cover Letter (required)
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Information Technology
Role Impact
People Manager
FLSA Status
Exempt
Pay Frequency
Monthly
Scheduled Weekly Hours
37.5
Benefits Eligible
Yes
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Posting Statement
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
