HOALiving is excited to announce the opening of a new position on our team, Division President - Western Region. As this is a new position, the job description may need modification from time to time to best fit the needs of the team. This position can be located at our Draper, UT or St. George office, UT.
We request all applicants to submit a detailed cover letter describing how HOALiving's core values resonate with them, their related experience, and how their expertise will contribute effectively to this role, along with wage requirements.
Alignment with the HOALiving Core Values is a requirement of all positions within the organization:
- Gratitude: We believe being grateful for all we have and for the opportunities we enjoy is essential to our success.
- Generosity: We generously give our time and resources to each other, our clients, our partners and our larger community.
- Accountability: We are productive, dependable and aware of our skills and weaknesses, setting high performance expectations and owning our actions.
- Relationship Building: We prioritize building, nurturing and enhancing collaborative relationships with our colleagues, customers and business partners.
- Excellence: We invest in our employees and develop experts who deliver world-class service in everything we do as individuals and as a company.
- Problem Solvers: We stay curious and seek to understand and improve our relationships, processes and industry knowledge.
SUMMARY:
The Division President is a mid-level management position responsible for the full operation and financial performance of an HOALiving Region, tasked with achieving business objectives and driving growth. This position reports directly to HOALiving's Chief Management Officer (CMO).
SCOPE:
The Division President is responsible for maintaining business standards and quality control within the assigned division. This position is expected to have a flexible travel schedule to support each office as needed and to work closely with each Vice President in the division to achieve quarterly rocks that align with the company's vision.
KEY RESPONSIBILITES:
Lead, Manage and Hold Team Accountable:
- Facilitate a weekly L10 meeting with direct reports.
- Execute a regional strategy that aligns with the Company's overall objectives and drives growth in key performance areas.
- Lead and manage the regional team to deliver exceptional customer service.
- Identify issues and follow through to resolution.
- Recommend changes to improve effectiveness of the management team.
- Live the Core Values.
Maintain Quality Control Efforts:
- Participate in development of best practices and procedures for all to maintain standardized processes and procedures.
- Conduct staff trainings.
- Stay current on statutes and regulations affecting each management office.
- Visits to each management company location 3-4 times per year, more if necessary.
- Monthly monitoring, through dashboards and reports, work order response rates, violation activity, compliance inspector activity and financial delivery timelines.
- Weekly monitoring of collection activity and timelines, schedule work sessions when minimum standards are not met.
- Consult with COREsolutions Vantaca team when action item modifications are necessary or when creation of new items are needed.
Staff & Client Retention & Relations:
- Ensure high client and staff retention rates through effective leadership, communication and engagement.
- Maintain a customer satisfaction rating (determined annually).
- Manage staff retention rate (determined annually).
- Follow up on staff and client survey results.
Increase Regional Engagement:
- Maintain Google minimum rating of with seven 5-star reviews monthly, for each management brand (subject to change).
- Lead periodic client training sessions, both live and virtual.
- Participate in open house or town hall meetings for high profile clients.
Business Development & Analysis:
- Organic client growth of 10% or better.
- Participate in proposal meetings for high profile prospects.
- Regular check-ins with Transition & Implementation teams.
- Responsible for action plans relative to retention efforts of at-risk clients.
- Monitor Non-Contract Billing, identify trends and confirm consistency.
- Oversee continuous participation in revenue share programs.
- Quarterly salary to portfolio audit and adjustments.
- Work with CMO on opening of all new office or brand locations.
EDUCATION & EXPERIENCE:
- Must hold CAI's PCAM designation.
- 8+ years' experience in Community Management industry.
- Business Development experience is preferred but not required.
KNOWLEDGE, SKILLS & ABILITIES:
Knowledge:
The position requires knowledge in the following areas:
- Expertise in the Community Association Housing Model.
- Knowledge of fiscal planning, budgeting and reporting.
- Understanding of relevant laws and regulations.
Skills:
Must possess the following skills:
- Excellent communication and public speaking skills.
- Analytical abilities and problem-solving skills.
- Strong leadership and management skills to effectively lead and motivate teams.
- Excellent conflict management skills.
Personal Attributes:
The following personal attributes must be demonstrated:
- Be flexible and adaptable to think and respond quickly in fast-paced workplace to keep up with shifting demands.
- Remain calm under pressure.
- Open minded, inspirational, persistent and goal oriented.
- Demonstrate sound work ethics.
