Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Training & development
General Manager Responsibilities
It is the General Manager’s (GM) duty to provide leadership and direction for the facility and its staff. Other responsibilities will include developing a strategic plan to advance the Facility’s mission and objectives and to promote revenue, profitability, and growth as an organization. The GM – who will be responsible for reporting to the Board of Directors – will oversee company operations to ensure production efficiency, quality, service, and cost-effective management of resources.
Overall Management Tasks
Operationally, the GM is responsible for overall facility performance by leading staff, managing resources, and promoting facility profitability. These responsibilities include:
- Develop a strategic plan to advance the company's mission and to promote revenue, profitability, and growth within the facility. These goals will be tracked by the GM and reported to the Board of Directors monthly.
- Oversee company operations to ensure production efficiency, quality, service, and cost-effective management of resources.
- Plan, develop, and implement strategies for generating resources and/or revenues for the facility. Examples of these functions include a staff acquisition plan, marketing strategies, cost containment of revenue-generating resources, etc.
- Approve and oversee facility operational procedures, policies, and standards.
- Evaluate performance of employees for compliance with established policies and objectives of the company and contributions in meeting the stated measurable goals.
- Promote the facility through written articles and positive public relations efforts and appearances.
- Represent Facility at community events and social functions.
- Promote the facility to local, regional, and national organizations/associations that impact the business. Examples of these include national sports organizations, equipment suppliers, event planners, etc.
- Approve any necessary expenses needed to maintain the facility such as contracted service, major repairs needed, or any subcontracted work requested.
- Other duties as assigned.
Other Responsibilities
The GM may have to work some closing shifts on weekdays and mid-closing shifts on weekends. Other operational and management responsibilities include:
- Overseeing Managers/Directors
- The GM will oversee all Facility Managers, Facility Workers, Concessions Staff, Administrative Staff, and hired Sub Contractors.
- Ensure employees are actively participating in the success of the facility and meeting desired goals.
- The GM will oversee the Sports and Program Directors.
- Review the performance of each sports area and ensure that goals are being met, tracked, and reported on.
- Facility Staff
- Hire and train all staff.
- Develop/maintain staff training material.
- Train all staff on the use of facility management software.
- Develop/maintain operations manuals.
- Integrate/train staff on all facility Standard Operating Procedures (SOP’s).
- Maintain staff schedule.
- Maintain a complete and up-to-date facility worker responsibility sheet.
- Ensure all staff members are following policy and procedures, as well as staff position responsibilities.
- Reinforce positive actions that go above and beyond stated position responsibilities.
- Discipline those not following all of the facility policies, procedures, and responsibilities.
- Promote the development of staff members through training and leadership.
- Facility
- Maintain the appearance and maintenance of the facility inside and out.
- The GM is responsible for the overall cleanliness of the facility and utilizing all facility staff to create daily, weekly, and monthly guidelines to maintain a clean facility.
- The GM will fix and/or oversee the repair of all minor damage to the facility.
- Office/Administration
- Train staff of office/administrative SOP’s.
- Manage internal signage/displays.
- Marketing/Sales support.
- Oversee all IT systems.
- Work with accountant to track and report profitability.
Qualification/Requirements:
- Prior marketing/sales, sports management, and membership marketing.
- Analytical and market research skills.
- Sport marketing and client services along with an understanding of the marketplace.
- Excellent written and oral communication skills.
- Must have excellent computer skills, including Word, Excel, PowerPoint, etc.
- Must be able to work flexible schedules including weekends, nights, and holidays.
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