WHAT YOU'LL DO
As the Product Owner for Voyager, you will sit at a critical epicenter for BCG's generative AI transformation. Managing a product team of engineers, your role as PO is to create a product that enables knowledge discoverability and content synthesis via a simple and intuitive user interface. We aim to de-risk, future-proof, and make scalable BCG's generative AI stack, while ensuring reusability of our services across BCG. To achieve our transformation and enterprise scalability, we need to transform our products, experiences, processes, technology and how we operate. Delivering our clients unrivalled experience of exceptional service, value and flexibility is part of our DNA. We are looking for people who are passionate about generative AI and innovation and want to spread this approach within our teams and business processes.
To execute this transformation, we need Product Owners as leadership roles; someone who is customer-centric and enjoys working with teams to design and deliver exceptional products to customers, as well as taking end to end ownership of Squad goals, product roadmaps and assessing end value delivery. You will lead a Squad and work directly with its members to prioritize and manage what needs to be done and by when. Working with Squad members without line management authority over them will be key-you are a servant-leader and embody that in how you approach the work. You will coordinate closely with your Chapter Lead Product Owner to stay aligned on business goals defined by our Portfolio Lead and make sure your Squad is progressing and delivering against them. You will also represent the voice of the customer, whether internal or external, and make sure that Squad members understand their needs and preferences. To get this work done, you will own and prioritize the backlog of user stories that your Squad members will use to inform their work, and be responsible for supporting and motivating your squad members.
Among your responsibilities, you will:
Deliver business results and customer value
- Ensure that the product is built in an incremental way, releasing new working features at the end of each sprint and creating value for the customer.
- Track product performance and Recruiting function feedback to inform future work.
- Deliver on specific and measurable OKRs and KPIs to be defined for your Squad.
Serve as the voice of customer or end-user
- Translate the voice and needs of customer into user stories, engaging users, stakeholders and cross-functional product teams as needed.
- Engage in continuous discovery (e.g., via surveys & interviews) to understand customer needs.
- Leverage empirical and qualitative data to assess feature performance and inform prioritization.
- Determine tradeoffs involving customer value, cost, and speed to execution.
- Represent customer needs to ensure they are understood and integrated into the Squad's work.
- Proactively seek customer feedback to learn and better understand their needs and requirements.
- Facilitate product demos to empower Squad members with real-time feedback from customers & stakeholders.
Oversee what is delivered by the Squad and when
- Own upstream / downstream impact to other products to proactively manage dependencies, and prioritize most critical priorities.
- Ensure that our products meet latest enterprise architecture requirements.
- Seek the most cost-effective route to delivery, especially through PoCs for discovery.
- Prioritize work through a well-organized backlog of user stories and clearly communicate what needs to be done and by when.
- Define and clearly communicate acceptance criteria for output based on business & customer needs.
Support and enable the Squad to get its work done
- Regularly engage with the Squad to offer feedback on work-in-progress and clarify requirements.
- Engage with Chapter Leads regarding resourcing and functional expertise required in Squad.
- Provide feedback as part of performance management of Squad members and other members of the Portfolio.
Set an overall vision to direct and inform the Squad's work
- Work closely with the Chapter Lead Product Owner and Portfolio Lead to understand and drive alignment on the Portfolio's business strategy, goals, and objectives.
- Translate Portfolio objectives and Knowledge functional input into a clear vision (e.g., via OKRs, KPIs, sprint goals) for your Squad to inform the creation and prioritization of the Squad's backlog of work.
- Share information about the Squad's output and priorities with other Product Owners to ensure alignment across the organization.
Enable the organization's new way of working
- Model behaviors to support the organization's transformation to a new way of working.
- Actively create and maintain a Squad culture based on the organization and Agile behaviors.
- Provide informal and formal feedback within context of larger performance management system.
YOU'RE GOOD AT
- Being customer-focused and dedicated to understanding and learning about customer needs and requirements.
- Operating with a transparency mindset, communicating clearly and openly.
- Being comfortable leading, directing, and empowering team members without formal management authority.
- Working with ambiguous requirements and multi-disciplinary teams.
- Influencing stakeholders up to the senior levels of the organization.
- Bringing a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs.
- Learning and adapting - you are an eager and consistent learner, open to feedback and interested in continuous improvement; you thrive with change & ambiguity.
- Prioritizing and working in a fast-paced, collaborative and service-oriented environment.
- Working with a virtual team spread-out across time zones.
YOU BRING (EXPERIENCE & QUALIFICATIONS)
- 10-12+ years' relevant experience as Product Owner or another similar role with a good understanding of agile principles & ways of working.
- Agile Certifications, preferably Scrum.org (Professional Scrum Product Owner) or Scrum Alliance (Certified Product Owner) or experience in other Agile roles (Agile coach, Scrum Master) a plus.
- Good understanding of technology enabled business transformation; delivering enterprise-level IT and Digital projects; and recruiting technology and wider tech landscape (including AI, SaaS tools, middleware/integration technologies).
- Divergent thinker who can converge ideas into tangible products.
- Limitless curiosity and drive to deliver innovative products through a simple and intuitive user experience.
- Exceptional communications, stakeholder management, and team management skills.
- Technical background in building generative AI solutions or web applications is a plus.
- Experience in Knowledge Management, generative AI, web application development, UX/UI, and/or API design is a plus.
YOU'LL WORK WITH
Every member of your squad, for which you will be its servant leader. This includes:
- Scrum Masters, which will act as your right hand to remove impediments and will assess you in dealing with the different artifacts and ceremonies.
- Other Product Owners within BCG, to share best practices and ensure alignment between squads and a culture.
- Agile Coaches, with whom you will share passion about Agile ways of working and with whom you will shape promote business agility (within your teams and in the whole company).
- Stakeholders of the Knowledge Portfolio, end customers and senior firm members including MDPs, Senior Directors, & Directors.
- The broader Knowledge Portfolio - Product Portfolio Lead (PPL), Technical Area Lead (TAL), other Product Owners (including other Knowledge POs), Chapter Leads, and all Squad Members - as well as members of other Portfolios within BCG, esp. Design Studios, Finance and HR.
- BCG staff - our end customers.
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