If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, a boutique hotel, and a chef-driven restaurant to create a unique and welcoming opportunity.
Join our Flock!
Job Description
Title: General Manager
Reports To: Chief Operating Officer
General Purpose: The General Manager is responsible for the overall management of the hotel's operation, including profitability, guest service, product quality, overall cleanliness, and property maintenance. The hotel's operation will be within the framework of the approved 1) annual budget, 2) annual marketing plan, 3) annual capital expenditure plan, 4) annual wage plan, and always within the framework of all company policies and procedures. The General Manager works with the F&B Director to lead the property.
Specific Responsibilities:
- Leads the property Executive Committee, in collaboration with the F&B Director, utilizing a participatory style. Be readily available and effectively communicate with each member, coordinate the operation of each individual's department and special projects, and assist with identifying problems and solutions. Guide the committee in addressing problems and opportunities in order to serve the financial interests of the property best.
- Develop an annual operating budget, which serves as an operating plan and defines required levels of achievement. Ensure the annual budget's achievement in revenues, costs, and profits through accounting diligence, expenditure controls, and proficient accounting practices.
- Follow up to ensure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives. Maintain an ongoing awareness of the property's progress toward meeting revenue objectives and ensure challenges and opportunities are addressed appropriately.
- Participate in sales team meetings, meet key account contacts, and be present to welcome key account site visits.
- Monthly forecasting of operating teammate and cost expenditures. Business planning aligns with forecasted sales and costs, including guidance to department heads.
- Develop a high level of "We Say YES" and loyalty to the hotel and the company to reduce turnover and increase employee morale. Communicate, counsel, and assist with teammate development.
- Review controls and ensure adherence at all times in order to protect the hotel's property/assets.
- Personally inspect guest rooms, public areas, and the back of the house on a regular basis. Ensure that written lists of corrective actions required for implementation by housekeeping, maintenance, and operating departments are developed.
- Through leadership and example, demonstrate a friendly, courteous, service-oriented, "We Say YES" approach to guests that is expected from all hotel employees. Establish and implement guest service standards for all departments.
- Develop and implement a preventive maintenance program to ensure that an ongoing program is followed for regular repair and upkeep of the facility, landscape, and equipment.
- Represent the hotel within the local community, positioning it as a good corporate citizen who is involved in and supportive of community affairs.
Qualifications
Possess advanced knowledge in the following areas:
- Sales and marketing for rooms and events.
- Hotel maintenance and repair.
- Hotel housekeeping and general cleaning.
- Front office procedures.
- Yield management revenue.
- Hotel safety and security.
Skills
Demonstrate advanced proficiency or exceptional skill in the following areas:
- Planning financial strategies and delegating responsibilities to others.
- Directing others at various professional levels.
- Identifying and developing talent.
- Identifying and solving problems.
- Prioritizing and coordinating multiple projects simultaneously.
- Evaluating and resolving complex situations.
- Meeting and greeting guests and employees.
- Inspecting rooms, all public areas, and the exterior of the facility.
- Utilizing general office procedures.
- Must pass a background check.
Education/Formal Training:
Experience
- Minimum experience 3 years as General Manager or five years as Assistant General Manager at a similar size and type of hotel.
- Extensive experience with hotel sales and marketing.
- Extensive experience with revenue management.
Travel Requirements
- As needed.
Additional Information
21c Museum Hotels is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic.
#J-18808-Ljbffr
