Our store teams are the heart of Leap! We are looking for an innovative and engaging Store Manager for our Malbon Golf boutique coming to Chicago November 2024! This leader embodies the spirit of Malbon Golf culture, customer experience, and lifestyle. They will build dynamic store teams to create exceptional in-store experiences and drive performance to achieve business goals.
What We’re Looking For:
- Influence and inspire a team to create memorable in-store experiences and foster a positive environment.
- Ideate, create, and execute action plans to drive sales and client engagement.
- Recruit top talent for all positions in store; Sales Associates and Sales Supervisors.
- Ensure store standards are maintained by delegating tasks amongst cleanliness, visual merchandising, and operational tasks (inventory counts, tagging, receiving + processing shipment).
- Curate and execute fruitful in-store activations and support with new store openings as needed.
- Embrace learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Endear, Slack, Google Office is a plus.
- Ability to operate independently and work effectively under pressure, supporting completion of store opening/closing procedures.
- Build out team schedule while managing payroll effectively.
- Keep an agile work schedule to support business needs; including days, nights, weekends, holidays; must work 40hrs/week.
- Technical golf knowledge and awareness of current trends + events required.
- 2+ years of direct management experience.
- 3+ years of customer service and/or retail experience; background in similar category preferred.
- Must be at least 18+ years of age.
- Maintain an active floor presence, including standing + walking for extended periods of time.
- Comfortability using a ladder and lifting a maximum of 50lbs.
Who YOU Are:
- Golf Enthusiast - you're not only a fan of the sport but are on the course any chance you get! Your knowledge and interest expands far beyond just the players on tour and golf courses in your neighborhood. You are able to speak on the "fitting process", how to select the right golf ball and the impact a particular shaft on a club can have on a player's performance.
- People Leader - Effectively guides and motivates others through coaching and mentoring, training and building a bench of future leaders. Strategically delegates tasks to team members to build capabilities and maximize productivity.
- Customer Obsessed/Hospitality Driven - Seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
- Adaptable & Entrepreneurial - Navigates a matrix environment, remaining nimble and flexible, maintaining a growth mindset to identify root causes and creatively problem solve.
- Collaborator - Actively seeks and provides feedback, thrives on building relationships and working with teams.
- Professional - Punctual & reliable. Proven ability to handle customer inquiries, complaints, and requests with professionalism and empathy.
- Brand Advocate/Category Expert - Exhibits strong product knowledge and the ability to provide accurate and helpful information to customers.
- Detail Oriented - Operates with high efficiency and effectiveness, consistently produces polished and quality work.
Measures of Success:
- Employee Retention Rate: Ability to hire, develop, and promote team members.
- Drive sales goals through Key Performance Indicators: Conversion, Average Order Value (AOV) and Units Per Transaction (UPT).
- Clienteling: Client Outreach, Networking NPS (net promoter score).
- Ability to accomplish tasks + meet deadlines effectively.
About Leap:
Leap is building the world's largest network of branded retail stores – powered by data, technology, and scale. Leap's platform enables brands to deploy stores that work in concert with ecommerce more rapidly and at significantly reduced cost and risk. Brand stores powered by Leap bring modern brands to life with compelling, immersive customer experience and operations driven and informed by millions of data points. Learn more about Leap's platform, and brand stores like Malbon Golf powered by Leap, at http://leapinc.com.
Leap Perks:
- Unlimited PTO (blackout periods apply).
- Bonus Eligible.
- 401K.
- Medical, Dental & Vision benefits.
- Employee discount + wardrobe allotment for participating Leap brands.
If you’re passionate about helping emerging brands succeed and being an integral part of the revolution of retail, a career at Leap could be your ideal match. Leap.com
Salary: 54-61.5k annually.
In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
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