The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
This position is only currently open to IRC staff.
Job Overview:
The Information Technology department is responsible for the design and implementation of the IRC's global IT strategy, including all needed infrastructure and supporting tools and applications. The mission of the IRC - to bring refugees from harm to home - is what makes the role so exciting. The ideal candidate will be motivated and energized by both.
The Chief Information Officer (CIO) will play a crucial role in the global transformation of IRC's technology strategy, aligning IT initiatives for enhancing business capabilities with the overall mission and goals of the organization. The CIO will champion forward-thinking leadership to advance digital transformation, data-driven decision-making, and IT excellence across all levels of IRC's IT operations, globally.
As a key member of the Senior Leadership Group and the Operations Leadership Team, the CIO will drive innovation, ensuring the adoption of emerging technologies to enhance the impact of IRC's humanitarian work. The role requires a visionary leader who can foster a culture of continuous improvement, lead complex global projects, and ensure the scalability and security of IRC's IT systems to support its expanding needs.
The CIO will partner with senior leadership to leverage technology solutions to support and promote the progressive vision of the organization. The CIO will lead the development and execution of the business technology strategy and implement an evolving Technology Roadmap that stays linked to IRC's Strategic Business Plan (Strategy100). Solutions developed should help provide measurable outcome data, metrics and reporting on IRC's global activities.
The CIO will need to collaborate with business leaders on application systems to support internal business functions and facilitate business objectives by providing expedient, efficient, accurate, and secure operational transactions and information flow in headquarters and field operations.
RESPONSIBILITIES:
- The CIO will lead the ongoing evolution of a technology Roadmap and be responsible for the overall management, direction, integration, and support of IRC's information systems that enable headquarters and global field operations.
- Define, develop, and execute a comprehensive IT strategy, Technology Roadmap, and enterprise architecture. The IT Roadmap will offer clear directions for the transformation of IRC's systems and technology. This Roadmap reflects the need to upgrade systems and processes to match the existing scale and complexity of IRC's programs and support the aspirations of IRC strategy as well as reflect the ongoing changes and capabilities available through advanced IT system. The IT Roadmap will focus on key priorities including the further enhancement of IRC's Grants Management System to full life-cycle capability; the transformation of the core infrastructure to ensure IRC's data is kept secure and meets all compliance requirements globally, a robust HRIS system to track and support our people globally and ongoing improvements to our Fundraising solutions.
- Direct the definition, development, and support of IRC's technology systems. Collaborate with business leaders on application systems to support internal business functions and facilitate business objectives by providing expedient, efficient, accurate, and secure operational transactions and information flow. Direct the secure and continuous operation and maintenance of a flexible and scalable network infrastructure.
- Identify, evaluate, select, and implement emerging technologies to unite and interconnect the IRC movement, and allow the sharing of information through remote access and other web-based, mobile, and social media tools.
- Ensure that the technological systems that support IRC's programs are superior in quality, efficiency, and effectiveness, and follow all regulatory guidelines.
- Develop, implement, and maintain a set of standards, processes procedures, and environments for data, telecommunications, hardware, software, and documentation. Institute accountability, control systems, and methods to ensure the successful execution of IT while promoting continual improvement in the effectiveness and efficiency of technology services.
- Create the enterprise IT budget, monitor performance against the budget, and act to ensure budget compliance. Develop enterprise-wide technology procurement opportunities to achieve standardization and cost savings, including strategic vendor alliances and customer relationship management. Select and manage all outsourced vendors providing IT services.
- Serving as a key member of the Senior Leadership Group, the CIO will share responsibility for policy formulation, strategic planning, corporate decision-making, the achievement of corporate goals, and overall leadership of the enterprise.
- Serve as a key member of the Operations Leadership Team to ensure that the key operational needs of Global Supply Chain, Safety & Security, Facilities and IT are met for the broader organization.
- Facilitate communication between staff, management, vendors, and other technology resources within the organization. Serve as the IRC spokesperson on IT and business issues and brief top-level executives on key developments. Serve as the technology liaison to external organizations and government agencies.
- Hire, retain, and develop a highly qualified IT team, and plan and provide continuity and succession for all IT management. Augment this staff with a team of business relationship managers responsible for working with key stakeholders across the enterprise to deliver mission-critical technology solutions.
KEY PERFORMANCE INDICATORS:
- Background and Experience: Experience in developing a comprehensive IT strategy and enterprise architecture in an international, geographically dispersed company. Demonstrated success in leading business process reengineering, IT integration, and automation initiatives and prioritizing and implementing multiple projects in support of IT strategies that have improved organizational performance. Experience in delivering major global technology solutions across Finance, HRIS, Supply Chain and Procurement.
- Outstanding Leadership and Motivational Skills: Build, lead, motivate, and inspire a technology team to be responsive and proactive to the needs of the business.
- Partnership Experience: Demonstrated ability to partner effectively both internally (across departments at all levels) and externally (with vendors and partners) and to work collaboratively.
- Outstanding Communication, Influencing, and Presentation Skills: Ability to communicate effectively within and across all levels of the organization. Ability to connect with diverse audiences of all sizes to evangelize, inspire, and garner the necessary support for innovative and cost-effective technology solutions that the business can utilize to promote the forward-looking vision of the organization.
- Business Acumen: Run the technology organization in a businesslike manner. Prepare and present business cases that provide the necessary financial and business metrics to support an evidence-based strategy and to enable the organization to make effective decisions regarding the technology supporting their business initiatives and strategic vision. Demonstrated ability to drive technology as an enabler to the business.
- Vendor Management and Intelligent Sourcing: Manage vendor relationships and the negotiation of vendor contracts to ensure high quality and cost-effective service delivery of goods and services.
- Flexibility: Ability to shift gears quickly in response to the changing needs of the business and strike a balance between the strategic and tactical priorities of the business with the technology organization's ability to deliver innovative and effective solutions to the organization.
- Cultural Fit - ability to communicate and succeed in a results-oriented organization that has based its success on a collaborative culture of respect.
General
- Lead and support the strategic initiatives by the team of Senior directors and foster an environment where new concepts, methods, and strategies are developed and put into actions and depth and breadth of knowledge and experience exists to generate creative solutions to core organizational problems.
- Leads, mentors, and ensure the career growth of IT leadership and act as catalyst for change and Business Transformation.
- Provide leadership to US and International Programs to ensure adoption of the systems, ensure business process redesign and standardization, helps to build capacities throughout the organization and anticipate and engender cultural changes that ensure successful implementation.
- Manages, builds and strengthens productive working relationships with key partners across all IRC business units and IT industry.
SELLING POINTS FOR THE POSITION:
- Mission: The Chief Information Officer will have a profound impact in supporting the IRC mission of providing humanitarian relief across the globe to people whose lives are shattered by conflict or disaster to survive, recover, and gain control of their future.
- Culture & Values: The IRC values the diversity of its staff and recognizes that its work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives. In support of this core value, the IRC maintains and enforces policies to foster relationships that respect the dignity and worth of each individual.
- Scope of the Position: This position is global in reach and influence and will have responsibility for partnering with the business leadership to develop, deliver, and support global technology solutions. This position has the support of the highest levels of business leadership and will play a pivotal role in shaping the future of IRC.
- Ability to Set Strategic Direction and Implement Change: The CIO will be recognized as the thought leader for IRC concerning all technology initiatives. This executive will partner with top leadership members to help develop the strategy for the future of the IRC and participate in all decision-making concerning technology and its impact on the growth and success of the organization.
- Innovation: The CIO will have the opportunity to identify, evaluate, select, and implement emerging technologies to unite and interconnect the IRC movement.
- Timing: The CIO will be joining an organization in significant growth mode and at a time when goals have been set to ensure the IRC's position as the operational and thought leader in the humanitarian sector.
- Compensation: Compensation is always reliant on the success of an organization and the contribution of the executive to that success. The demonstrated success of IRC and the continued opportunities for its growth provide an environment supportive of a strong professional and financial future for the successful candidate for this position.
Job Requirements:
Experience and Education:
- Minimum 10+ years managing IT at large multi-site, multi-national preferably non-Profit organizations
- Minimum 10+ years of leadership responsibility managing midsize to large teams, influencing senior level management by exercising a high degree of latitude, autonomy, and accountability in directing the activities of teams.
- Education - bachelor's degree in computer science, Business Administration or a related field. A master's degree in information technology or business administration or related field is desirable.
Demonstrated Skills and Competencies:
- Proven capability in leading and managing diverse, high-performing teams with multifaceted skill sets, driving organizational success through effective leadership.
- Demonstrated ability to excel in a matrixed organizational structure, working collaboratively across multiple lines of business and functions without direct authority, fostering alignment and achieving results.
- Recognized as a trusted leader, capable of making sound & long-lasting decisions aligned with organizational policies, operating independently while maintaining discretion and strategic alignment.
- Exceptional project management skills with a proven track record of applying program management principles to deliver complex initiatives with a strong focus on results and calculated risk-taking.
- Proven leadership at facilitating cross-functional, multi-departmental projects efficiently, while promoting a collaborative and inclusive approach to problem-solving and innovation.
- Exceptional written and verbal communication skills, capable of conveying complex technical information to both technical teams and senior executives, tailoring messaging to suit varied audiences.
- Deep understanding and sensitivity to GDEI principles, recognizing their critical impact on organizational culture and decision-making.
- Broad experience with technologies commonly used in large multinational IT environments, including collaboration tools like Box, the Microsoft Office suite, and other enterprise technologies.
- Understands and possesses the latest trends in Information Technology and guides technical teams.
- Strong ability to cultivate positive relationships with the business community, ensuring IT solutions align with organizational needs. Self-motivated and adept at identifying and solving problems, with a focus on user-centric solutions and strategic outcomes.
Key Working Relationships
Position Reports to:Chief Information & Operations Officer
Position Reported By: Senior Directors- Portfolio mgt, Technology, IT Operations and Information Security, Enterprise Applications, Business Relationships, Digital Marketing and Technology for Programs
Position works in collaboration with: IRC Senior Leadership Group, Operations Leadership Team, Data Strategy & Systems Leader
* Standard office working environment with the ability to eventually work in a hybrid environment
* Some international travel as needed
Compensation:
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.
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Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way - our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.
Helping diverse candidates find great careers is our goal. The information you provide here is secure and confidential.
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