Customer Success Partner, Acceleration - BTP (Mid-West)

SAP SE • Chicago, IL, United States • $200k - $250k / year • 1m ago

Customer Success Partner, Acceleration - BTP (Mid-West)

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

PURPOSE AND OBJECTIVES

The primary focus of this position is to help our clients successfully onboard, adopt and consume SAP Business Technology Platform. In addition to helping customers get started, there will also be a business development component focused on use case discovery, guidance, and value articulation. The primary customer focus will be supporting customers that are part of new commercial offerings such as BTP Enterprise Agreement, and BTP products such as SAP Build Work Zone, Integration Suite, Datasphere, and SAP AI Core.

EXPECTATIONS AND TASKS

Engage customers with high potential and/or where LoB CSPs have identified projects and use cases to integrate or extend the landing SAP Applications.
Onboard and orient customers to SAP Business Technology Platform focusing on how to get started. Address challenges and questions to break through barriers inhibiting adoption.
Qualify new customers throughout their Journey, documenting customer stakeholder and project information.
Understand customers’ technology landscape, SAP and non-SAP. Highlight appropriate use cases that have seen successful adoption with other customers in similar situations.
Leverage pre-defined “Acceleration Packs” and use cases including virtual workshops and webinars, best practices, thought leadership, etc. as engagement methods.
Document and maintain interactions, Customer Risk and Health score in the system of record.
Utilize proper escalation channels to help customers during times of need.
Build internal network of colleagues and customer-facing personnel to support your assigned accounts.
Support the development and documentation of new Acceleration Packs.
Engage clients early to understand the big picture, proactively position value and assist with escalations or critical situations management.
Identify upsell and contract conversion potential.

EXPERIENCE / ROLE REQUIREMENTS

Technical Cloud Architecture experience with the ability to guide customers from technical hands-on level to architecture and strategy.
Experience with cloud solutions, preferably SAP Cloud Platform.
Experience articulating the value of and positioning use cases and solutions to customers.
Excellent communication (oral and written), presentation, program management, and organizational skills.
At least 1 year of experience working in the IT Industry.

*Flexible on work location in United States

**Prefer candidate locations within 40 miles of an SAP office

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity.

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