Store Manager - Beverly Hills, CA - Neiman Marcus
Reference: FEND03629
Job title: Store Manager - Beverly Hills, CA - Neiman Marcus
As a Fendi Store Manager, you will be the owner of the business, a Fendi Ambassador, and accountable for overall store performance. You will oversee and lead the management of the store, employees, merchandise and achieve store targets while building a positive experience for the internal and external client. You are responsible for leading and inspiring the team, building succession plans and internal growth paths for all team members.
Responsibilities:
- Business Development and Performance Management:
- Drive and increase sales performance for overall business.
- Analyze the business, propose, and implement action plans to improve results, generate sales for each product category new crafting clients and reactivating former ones.
- Develop a sales strategy, working cross-functionally with corporate partners.
- Market authority, identifying new opportunities to attract and retain clients.
- Develop and deliver events and incentives to grow the business.
- Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met.
- Be present on the sales floor, continuously empower sales staff to meet assigned sales through authentic client experience.
- Collaborate with the Retail Events team for the organization of local events.
- Client Management:
- Lead customer service quality, to meet customer expectations by offering excellent customer service standards and mentoring the team.
- Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.
- Act as brand ambassador to strengthen/form relationships with VIP clientele/prospect customers.
- Improve Mystery Shop Results with action plans.
- Cultivate a strong private appointment culture.
- Administrative & Operations Management:
- Ensure alignment and partnership between front of house and back of house.
- Complete all vital administrative paperwork in a timely manner including crafting staff work schedules and ensure appropriate store coverage.
- Control vital actions to optimally control costs and ensure efficient operation in store.
- Review and submit sales and operational reports to management in adherence to company’s critical metrics and policies.
- Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.
- Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan, and inventory management.
- Ensure team follows all company policies and procedures.
- Lead the team with health and safety protocol and processes.
- Visual Merchandising:
- Maintain merchandising standards.
- Know the bestsellers and have them on display all the time.
- Team Management:
- Build an encouraging and positive environment to develop and empower staff through goal setting, performance monitoring, monthly catch-up meetings and storewide meetings to mentor and deliver timely feedback.
- Ensure all Top Store initiatives are rolled out, updated, and understood by the team.
- Attract and recruit the best talent available in the market through networking and scouting.
- Implement company policies while adhering to accurate procedure regarding disciplinary action.
- Proactively assess performance and growth potential of individual staff members to build a strong team benchmark and promote career paths.
- Identify individual and team training needs.
Qualifications:
- Minimum 5 years’ related experience, luxury retail preferred.
- Strong drive for results; goal oriented.
- Excellent social skills: the ability to communicate optimally both verbally and in writing.
- Ability to use POS system and its inventory management functions.
- RTW experience preferred.
- Foreign language skills are a plus.
- Ability to work in a collaborative team environment.
- Ability to lift boxes/weight up to 10 lbs.
- Organizational and strong digital literacy required.
- Must have flexible schedule: some nights, weekends, and holidays.
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