The Workday Technical Analyst serves as the day-to-day contact for Workday technical support. This role will work closely with our business partners to provide functional and technical support within the Workday Platform. This position requires someone with an in-depth knowledge of Workday and a strong understanding of best practices within the Workday framework.
As the Workday Technical Analyst, you will partner with the Workday Platform team, HCM & FINS, and other subject matter experts to support reporting and technical configurations. This role requires a deep understanding of Workday's technical architecture, integration capabilities, and best practices, as well as an understanding of relationships and dependencies on HCM, Payroll, Benefits, Finance, and Budget.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide day-to-day support for functional & technical questions on Workday.
- Triage and resolve support tickets.
- Document requirements, track requests, and manage updates and delivery.
- Complete report development and testing.
- Assist in the coordination of maintaining issues and enhancement lists.
- Support Workday integrations using Workday Studio, EIBs, and other integration tools to ensure seamless data flow between Workday and other systems.
- Configure and maintain Workday modules based on business requirements.
- Develop and execute comprehensive test plans to ensure high quality prior to deployment.
- Maintain an up-to-date knowledge of Workday products, administration best practices, and agile methodology best practices.
- Perform regular system audits to ensure data accuracy, integrity, and compliance with company policies and standards.
- Create and maintain technical documentation, including system design, integration specifications, and configuration changes.
- Stay current with Workday releases, updates, and new features, evaluating their potential impact on the organization's processes.
- Research new releases and upgrades, and collaborate with the Workday team to provide recommendations regarding their use by the organization.
- Support projects to roll out new modules and functionality including requirements documentation, design, UAT testing, implementation, and training.
- Assist in developing user procedures, guidelines, and training materials within Workday.
- Provide best practices on how to maintain an easy-to-use documentation structure.
- Promote adoption and best practices of the Workday suite amongst the user community.
- Assume additional responsibilities as required.
Required Experience:
- 3-5 years of Workday Platform experience including Adaptive (Workday Student a plus).
- 3 years of Workday Finance report writing experience.
- At least 3-5 years of relevant experience with financial, HCM, or Payroll.
- Studio and advanced calculated fields knowledge.
- Experience with other business intelligence tools such as Power BI and the Microsoft Office suite, including MS Project.
- Experience with data governance and reporting and/or integration processes, procedures, and best practices.
Required Skills:
- Self-directed approach with a high degree of initiative to investigate and resolve issues.
- Excellent organizational and time management skills.
- Exceptional written and verbal communication skills.
- Strong attention to detail.
- Strong work ethic, intellectual curiosity, good judgment, mature and positive attitude.
- Strong written, verbal, visual, presentation, and interpersonal skills – collaborative team member.
- Working knowledge of accounting, general ledger structure, and basic financial statements.
- Experience working closely with non-technical business owners on a technical solution.
- Ability to understand business processes, workflows, and requirements.
- Ability to manage multiple tasks.
- Excellent analytical and problem-solving skills.
- Strong attention to detail and ability to meet deadlines.
- Envisions and proposes new methods to perform tasks, and accepts new and ongoing initiatives, objectives, and solutions to gain sought-after results.
- Anticipates and embraces change; demonstrates willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions.
Minimum Job Qualifications:
- Minimum 5 years related professional experience.
- BA degree in technology field or commensurate professional experience.
- Strong leadership, planning, organizational, and project management skills.
- Workday accreditation (certification) in Workday Financials and HCM (strongly desired).
- Workday Pro Certifications in Financials Integrations/Reporting (strongly desired).
Working Conditions:
- 100% remote with occasional on-campus meetings.
- Some occasional travel to Workday training and annual Workday Rising Conference.
- May require occasional evening and/or weekend work.
Additional Experience, Skills & Abilities:
- Previous experience in an information technology environment.
- Workday Implementation experience with other Workday modules such as Workday Student, Adaptive Insights, Prism, and Extend.
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