Bring Your Amazing Self to Work
At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.
Job Overview
As the Seasonal Champion, your prime focus will be on enhancing the customer experience by providing proactive supervision, fostering a sales-oriented culture via omnichannel approaches, and improving the service environment. As a member of the Store Leadership Team, it will fall upon you to clearly relay goals and expectations to your peers. You’re charged with contributing to a lively and appealing store atmosphere for both shoppers and staff. Your role will require adaptability, shifting between various duties to meet the evolving demands of the business.
To offer our customers an outstanding holiday shopping journey, our Seasonal Champion Colleagues may start their day before the store opens and stay beyond closing to help us create the Macy's magic. These seasonal positions provide the flexibility to work varying shifts, potentially including early morning hours, late evenings, weekends, and major sale events like Black Friday and December 26th.
What You Will Do
- Provide Active Supervision by continually circulating the selling floor, directing colleagues and supporting daily priorities to optimize the customer experience and increase sales.
- Lead activities to ensure customer readiness and exceptional presentation standards.
- Role model ability to build lasting customer relationships and provide colleagues with fast-feedback.
- Help build a proactive and solution-oriented customer centric culture in-shop.
- Handle various responsibilities related to the physical operation of the facility.
- Oversee daily receiving and fulfillment processes.
- Monitor dashboards and reports to achieve daily execution metrics.
- Utilize proprietary handheld and point of sale systems to lead execution of department goals.
- Participate in Omni Checkpoints to resolve open aged orders.
- Support inbound and outbound dock operations.
- Ensure necessary shifts are scheduled and filled.
- Coordinate with store leadership to identify operational challenges.
- Conduct Welcome Calls to newly hired colleagues.
- Support seasonal colleagues in key onboarding activities.
Skills You Will Need
- Leadership: Demonstrated ability to lead a team effectively.
- Communication: Strong communication skills, both written and verbal.
- Interpersonal Skills: Excellent interpersonal skills.
- Detail Orientation: Careful attention to detail.
- Collaboration: Partnership with the Prestige and total Beauty team.
- Adaptability: Resourceful self-starter with the ability to adapt quickly.
Who you are
- Focused on upholding Macy’s dedication to diversity and inclusion.
- Flexible availability, including days, evenings, weekends, and holidays.
- Strong interpersonal skills with proven ability to communicate.
- Resourceful self-starter with the ability to adapt quickly.
- At least one year of supervisory experience preferred.
Essential Physical Requirements:
- Prolonged periods of standing/walking around the store.
- Frequent use of computers and handheld electronic equipment.
- Reaching, crouching, kneeling, and color vision.
- This position requires lifting and constant moving.
About Macy’s
Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence.
Bring your creativity, energy, and ideas to the Macy's team – Apply Today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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