Description
SCHEDULE: 40 hours, Friday-Tuesday, 2:45 PM-11:15 PM.
Pays $22.40 per hour DOE
LOCATION: 444 Harrison Ave – Boston, MA
SUMMARY OF THE POSITION:
The Shelter Access Specialist will be primarily responsible for maintaining an exceptional customer service oriented including welcoming guests, staff and visitors in person. Responding to guest and neighbor concerns and questions in a timely, professional and responsive manner. Operating an electronic entry monitoring system ID scanning via Clarity technology. Must have exceptional customer service skills, welcoming current guests and those seeking shelter and services. Reporting all activities of the shift. Creating guest ID’s and frequent entry into the Pine Street data system. Maintaining friendly and efficient front entry operations in a busy, unpredictable environment. Frequent collaboration with on-site security services as well as other Pine Street programs and departments.
The Shelter Access Specialist will assist shelter guests in accessing services such as food, clothing, medical care, and referral needs. The incumbent will be responsible for ensuring there is a safe and secure environment for guests and staff at the Men’s Inn by attending to all safety and security policies, intervening with assistance around substance abuse issues and mental illness, job training and educational needs, assess guests’ needs and asset to make appropriate transitional and housing referrals and be an available resource for guests to assist them in their efforts to obtain permanent housing.
Requirements
EDUCATION/TRAINING:
REQUIRED:
- High School diploma or GED
PREFERRED:
- Valid MA driver’s license in good standing
- Bilingual English/Spanish
KNOWLEDGE/EXPERIENCE:
REQUIRED:
- Minimum of one (1) year of experience in the Human Services field
PREFERRED:
- Administering Narcan and CPR in a work setting
- Knowledge in the areas of addiction, recovery, and mental illness
- Knowledge of issues pertaining to the homeless
- Knowledge of area resources
PHYSICAL ABILITIES/SKILLS:
REQUIRED:
- Ability to use a computer, calculator, fax, copier machine, and other office equipment
- Ability to access different building locations, and different program sites
- Requires stooping, bending, and stretching
- May include lifting of guests at times
- Requires quick response in emergency situations
- CPR/First Aid Certification and the ability/willingness to perform techniques
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