Implementation Specialist - Medical Device - Heart Failure - Northeast
- Full-time
- Department: Customer Service
- Job Family: Customer Service & Engagement
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry.
The Implementation Specialist (IS) is responsible for training and support of hospital and clinical staff at the time of product introduction. The product launch will be part of a larger clinical workflow implementation; the IS will be instrumental in workflow adoption and product uptake. This role requires building relationships with stakeholders within the health system (e.g., physicians, pharmacists, nurses, administrators) involved in clinical workflow implementation.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Train and Support IDN/Hospital staff on Product within workflow and compliance guidelines
- Prior experience in clinical settings such as Emergency Department, Medical Clinic, Inpatient Floor preferred
- Collaborate with cross-functional teams to implement effective strategies
- Conduct product presentations, educational programs, and in-service training for healthcare professionals
- Provide feedback to internal teams on customer needs, market dynamics, and competitor insights
- Utilize Veeva/Salesforce to track implementation and feedback
- Travel: Up to 60% of the time
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
- Experience and familiarity with clinical environment
- Collaborate with Cross-Functional Teams
- Utilize Veeva/Salesforce to track implementation status and feedback
- Utilize Microsoft suite of products to communicate messages
- Excellent interpersonal skills, including networking, influencing, presentation, and written and verbal communication
PREFERRED QUALIFICATIONS:
- Education: Bachelor’s Degree, Medical technician, RN/BSN, or LPN
- Experience and/or Training: Experience and comfort in clinical settings (ED, Outpatient, Inpatient)
- Licenses/Certificates: Driving Record
- Technology/Equipment: Fully functional in Microsoft Suite Programs
OUR CULTURAL BELIEFS
- Patient Minded: I act with the patient’s best interest in mind.
- Client Delight: I own every client experience and its impact on results.
- Take Action: I am empowered and hold myself accountable.
- Grow Talent: I own my development and invest in the development of others.
- Win Together: I passionately connect with anyone, anywhere, anytime to achieve results.
- Communication Matters: I speak up to create transparent, thoughtful and timely dialogue.
- Embrace Diversity: I create an environment of awareness and respect.
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