Excellence In Everything We TouchPosition SummaryProvides support to the strategic direction ensuring streamlined, cost effective operations. Ensures that goals of the business are clearly understood and positions the support organization to partner for success. Builds and maintains strong productive working relationships with all customer entities. Mentors, coaches and sets a positive example to develop a highly skilled team in support of continuous learning and process improvement efforts.
Responsibilities- Adheres to all formal support procedures for consistency and increased productivity.
- Recognizes areas for improvement and assists in implementation methodologies to improve unit statistics.
- Builds strong customer relationships and management of expectations.
- Participates in evaluating or testing appropriate technologies and other resources to maximize Application Support productivity or other integration needs.
- Participates and takes an active role in all ICT policies, procedures and Best Practices.
- Monitors and adheres to compliance with all project task assignments and milestones.
- Measures and takes appropriate action on all aspects of performance through various statistical and reporting methods.
- Ensures Best Practices guidelines are understood and practiced by all team members.
- Maintains knowledge of industry wide practices and support technology.
- Serves as the focal point for all ICT Application Support matters.
- Markets the image of Application Support as a value added entity that enhances the ICT vision and mission.
- Participates in all programs relating to performance evaluations and career development planning.
- Manages all staffing activities for hiring, recruiting, staffing models, evaluations and disciplinary actions.
- Ensures that approved operational procedures are followed in performance of duties.
- Manage financial aspects of the department for purchasing, budgeting and budget review.
- Manages Team Leads and/or other front line staff.
- Upholds the Crawford Code of Business Conduct at all times.
Requirements- Bachelor’s degree or an equivalent combination of education and experience.
- At least 8 years of experience managing and leading a support organization.
- Help Desk Manager Certification preferred.
- Must complete continuing education requirements as outlined by Crawford Educational Services.
- Good PC skills, including Microsoft Office Suite (Word, Excel, Access and PowerPoint).
- Knowledge of Microsoft Project, Visio and Lotus Notes.
- Excellent organization skills and attention to detail.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Excellent work ethic; proactive; demonstrates initiative in completing assignments.
- Makes decisions promptly and accepts responsibility.
- Must understand motivational factors for leadership.
- Motivates and inspires others to success.
- Ability to understand business processes and recognize issues/problems.
- Ability to negotiate and set expectations.
About UsWhy Crawford?Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.
- Our total compensation plans provide each of our employees with far more than just a great salary.
- Pay and incentive plans that recognize performance excellence.
- Benefit programs that empower financial, physical, and mental wellness.
- Training programs that promote continuous learning and career progression while enhancing job performance.
- Sustainability programs that give back to the communities in which we live and work.
- A culture of respect, collaboration, entrepreneurial spirit and inclusion.
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V. Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
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