Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements.
What you get to do in this role:
- Service 1-3 large enterprise customers
- Develop executive relationships with CIO, CFO, CHRO and business leaders
- Understand goals and develop customer roadmap
- Execute winning co-delivery models
- Develop relationships with ecosystem partners
- Develop implementation strategies and readiness process to accelerate time to value
- Establish delivery operating model governance
- Maintain account level relationships for clear value proposition within the account
- Participate in account delivery governance
- Advocate/champion ServiceNow's best practices
- Contribute expertise on how advisory, expert services, and Co-Delivery can be optimized
- Provide high customer satisfaction metrics for assigned accounts
Qualifications
To be successful in this role you have:
- 8+ years progressive experience as part of a professional services organization; or equivalent education/experience
- Management consulting role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
- Experience at F1000 accounts
- Understanding of goals driving digital transformation across industry
- Depth in digital transformation design, implementation, and management
- Expertise in one industry, knowledge in one or two additional industries
- IT, HR, and GBS Transformation experience
- Executive relationships with CIO, CFO, CHRO and business line leaders
- Experience identifying goals and solving challenges
- Experience serving as part of a client account leadership team
- Experience expanding offerings with clients
- Experience integrating with other account functions in developing account strategies and Customer Outcomes plans
- Experience developing account partnering (co-delivery) relationships with large consultancies and technology implementation firms, Big 4, GSI's
- 5+ years large program experience (multi-tracked, OCM)
- Experience managing outcomes to a CxO position
- Co-Delivery experience with Big 4, large SI's
- Knowledge of ServiceNow - minimal, experience with multiple ServiceNow product suites
- Experience within the Federal space. Clearances are a plus
FD21
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
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