The Client Program Director collaborates across the global teams to discover new opportunities for our clients and our community. Our vision is to be the global integrator of container logistics. The Client Program Director will be responsible for researching, planning, developing, and growing the current client’s business while implementing our global integrator view to the customer. We work closely across multiple teams as an account leadership role to build joint plans to grow the customers' partnership. We aim to be the trusted partner of our customers, the career choice for our people, and the growth powerhouse under One Maersk.
We offer:
Maersk is a global leader in integrated logistics and has been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
The opportunity:
We are seeking a highly experienced and results-driven Client Program Director to lead our global logistics operations and ensure exceptional customer service. As a key member of our team, you will be responsible for researching, planning, developing, and growing our current clients' business while implementing our global integrator view to the customer.
Key Responsibilities:
- Partner with Client Leadership/Internal Commercial & Product to drive the strategic growth plan, program roadmap, and manage client needs and expectations based on specific initiatives.
- Maintain & improve customer satisfaction levels with NPS & Voice of the Customer.
- Ensure performance KPIs are aligned with customer expectations and maintained in one data set globally that reflects the customer performance.
- Establish, own, & improve appropriate KPIs to measure operational performance in one data set globally that reflects the operational performance.
- Own all customer-initiated and internal projects to ensure internal resourcing is appropriate to execute within the agreed timeline.
- Serve as the main point of contact for collaborating with implementation when new business is implemented.
- Ensure all SOPs are updated, maintained, and adhered to.
- Ensure all billing processes are accurate, timely, and being followed.
- Host and engage in regular customer service calls with operational teams globally.
- Report in collaboration with the Key Client Director on performance, projects, customer temperature, and team updates monthly through Executive Summaries to the internal leadership team.
- Collaborate with Key Client Director to prepare and host Quarterly Business Reviews.
We are looking for:
- Bachelor's degree in Business/Supply Chain.
- 3+ years relevant experience with a proven track record in operational management.
- Understanding and passion for driving Operational Excellence and Value Creation in the business.
- Excellent ability to build relationships with customers and internal stakeholders.
- Ability to work in a matrix organization and drive outcomes with influence decision-makers.
- Proven and sustained track record of delivery, with focus on driving results through others.
- Experience of working with a wide variety of complex operational and commercial challenges.
- Exposure and understanding of Business Improvement / Lean tools.
- Excellent communication and influence skills.
- Ability to interface with regional and global management teams.
- Being a team member supporting the global/regional/country teams proactively.
- Ability to build strong effective networks.
- Knowledge of risk management with the ability to identify activities.
Nice to Have:
Company Benefits:
- Medical.
- Dental.
- Vision.
- 401k + Company Match.
- Employee Assistance Program.
- Paid Time Off.
- Flexible Work Schedules (when possible).
- And more!
Pay Range: $125,000- $140,000 *
The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Notice to applicants applying to positions in the United States:
You must be authorized to work for any employer in the U.S.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
