Company Description
About Veolia North America
A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com.
Job Description
BENEFITS
Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
Position Purpose:
The Director of Applications Support is responsible for the availability and provision of development, testing, implementation, configuration management, and interface/interdependency management of systems and applications that support the Veolia North America businesses.
The position also operates a team of Subject Matter Experts (SME) in Life Cycle Application Management and oversees all activities relating to the enhancements and support of the business applications. The primary key applications include Oracle (PeopleSoft and/or CC&B), MuleSoft, Asset Management, Operational Technology, and Support Function applications.
Primary Duties/Responsibilities:
- Manage the creation, refinement, execution, and governance of KPIs supporting the applications managed by the team.
- Report against KPIs by measuring how successful the team performs against key performance metrics.
- Strategically plan, operate, and manage the applications whilst providing an acceptable level of service.
- Build and plan change and release management for applications under your domain.
- Manage key vendor relationships for the management of the applications.
- Identify, manage, and mitigate risks to the underlying infrastructure and systems.
- Develop and manage contingency recovery plans and exercises to restore all operations timely.
- Manage projects allocated to the team including the internal/external resources, timelines, budget, and risks.
- Identify, manage, and mitigate risks and cyber threats to the applications.
- Focus on continuous process improvement and staff satisfaction by increasing IT’s value through innovation and emerging technologies.
- Manage and mentor associates on training and professional development.
- Build relationships with senior operational partners across the business.
- Coordinate the workloads to ensure projects are completed on time.
- Play a leadership role on projects & new initiatives.
- Drive the development of analytical models to forecast and understand short- and long-term trends.
- Other duties as required or directed to ensure the achievement of the position across.
Qualifications
Education/Experience/Background:
- Bachelor's Degree in Business, Computer Information Systems, or a related field with 7 years of experience in a computer science, technology service, or management information systems environment at a minimum.
- Master's Degree in Business, Computer Information Systems, or a related field with 5 years of experience in a computer science, technology service, or management information systems environment is a preferred.
- Understanding of industry-standard frameworks including but not limited to ITIL, COBIT or PMP/ Prince2 preferred.
Knowledge/Skills/Abilities:
- 10+ years of experience in Applications implementation or lifecycle development; demonstrated experience in planning, documenting, validating and testing technical solutions.
- Extensive experience managing vendor relationships and contracts.
- Strong applications background with proven experience delivering application implementation or upgrade projects.
- Strong ITIL and service management experience around application management.
Additional Information
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
