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Partner Success Associate
*Spanish and English fluency required
The Partner Success Associate is responsible for developing and implementing business strategies that improve Expedia Group’s Lodging products in the assigned territory to ensure that the Property is competitive, attractive, and relevant for our fast-growing global customer base.
The Partner Success Associate will work with Expedia Group’s Lodging Partners to help them drive their full marketing potential through their participation in Expedia Group’s marketplace.
This role is an entryway into Expedia Group’s Travel Partnerships Division and is part of our Partner Growth and Agility Team. The team's mission is to ensure our Lodging Partners can effectively and efficiently reach their revenue and occupancy goals by accessing Expedia Group’s full breadth of global traveler demand throughout the year.
What you’ll do:
- Advise Lodging Partners on the use of Expedia Group’s tool kit to increase the Travelers they attract on the Expedia Group platform.
- Support new partners to ramp up and sustain their hotel revenue and market share on the Expedia Group platform.
- Communicate special offers from Expedia Group’s loyal customer base and promotional deals that allow them to benefit from Expedia Group’s merchandising and marketing efforts.
- Educate Lodging Partners on the self-service features available on Partner Central.
Who you are:
- Bachelor's or master's degree in a related field; or equivalent related professional experience.
- 1-3 years account management, sales, customer engagement, commercial, Business to Business, or related experience.
- Able to work independently as well as be a strong team worker, ensuring the whole team wins.
- Demonstrate ability to work based on a variety targets, goals and/or strategic objectives set by the leadership team.
- Appetite for innovative technology, fast-changing business environment, robust data driven analysis.
- Proficiency in English. Other language skills may be required depending on the location of position.
- Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to.
- Ability to effectively communicate to various levels and through a variety of communication channels.
- Ability to handle objection, secure commitments and be resilient.
- Possesses outstanding listening, investigating, and influencing skills.
- High impact personality: intellectual agility, entrepreneurship, empathy in relationship, great teammate.
- Hungry, determined, motivated, action-oriented, and results-focused.
- Organization and time management skills, rigor, attention to details.
- Proven follow-up/persistence when facing challenging situations.
- Ability to multi-task effectively and be able to change gears quickly without skipping a beat.
- Ability to perform under pressure and think on your feet in a fast-paced environment.
- Open to feedback for continuous improvement.
- Relationship builder; earns the confidence of others.
- Bridges and sustains solid partnerships based on mutual support through a collaborative style.
The total cash range for this position in Chicago is $67,000.00 to $93,500.00. Employees in this role have the potential to increase their pay up to $107,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.
View our full list of benefits.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises.
2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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