Position Summary
At Sam's Club, we're committed to being the membership you love the most. The Sam's Club Product team crafts compelling experiences wherever we meet our members and associates—from our clubs to their businesses, and to their homes. We creatively deliver impact for the web, apps, in-club experiences, and associate-facing tools.
The goal of Sam's Club Membership and Marketing Product team is to create a delightful, best-in-class membership experience and platform for our members. We plan to invest in seamless and frictionless end-to-end experiences to further grow our member base. The Product Manager will be creating a world-class loyalty and partner program to deliver outstanding value for our members. Team members work cross-functionally with operations, dot.com, supply chain, membership and marketing, and merchandising. Collectively, our associates' skills range from data analysis to computer engineering to marketing. We are a nimble group that comes from a vast background yet are guided by the same north star: to work quickly, cost-effectively and with vast foresight. Together, we innovate and drive the future of retail by anticipating the needs of our members - often even before they know what they want themselves.
What You'll Do
- Developing and enhancing products - you will manage product roadmaps, align business and technical needs, analyze customer and product data, turn customer insights into actionable initiatives, determine rollout strategy, and manage risks.
- Defining vision and strategies for your product family, using domain expertise, internal and external best practices, identifying market opportunities, building business cases, and approving objectives.
- Crafting and developing solutions to large business challenges - communicate business and customer needs to key partners to implement products and timelines.
- Driving business plans and projects by identifying the customer and operational needs of the product.
- Building a team environment by selecting, training, and mentoring.
- Evaluating the effectiveness of your products and initiatives to improve efficiency and cost-effectiveness with participating stakeholders.
What You'll Bring
- You are passionate about membership and loyalty, user experience, and analytics.
- You are able to translate product strategy into detailed specifications, making functional and user interface design tradeoffs, managing product launches, and owning the product successes post-launch.
- You are a strategic thinker and able to synthesize data from multiple sources (including analytics, user research, operations research, and design) to identify key unmet needs and solutions that can address the needs.
- You have the ability to manage multiple stakeholders and work with a large number of cross-functional teams such as business, marketing, user experience, engineering, and analytics to make the vision of the product successful.
- Domain knowledge in a Membership or subscription-based organization, Loyalty Programs, Retail, eCommerce, and/or Customer Relationship Management (CRM) is a plus.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Equal Opportunity Employer
Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms.
The annual salary range for this position is $117,000.00-$234,000.00. Additional Compensation Includes Annual Or Quarterly Performance Bonuses.
Minimum Qualifications
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, engineering, or related area and 5 years' experience in product management. Option 2: 7 years' experience in product management or related area.
Preferred Qualifications
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in Computer Science, Engineering, Business Administration, or related area and 4 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products. We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Primary Location: 850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America.
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