Partner Success Associate - Spanish and English fluency required
The Partner Success Associate is responsible for developing and implementing business strategies that improve Expedia Group’s Lodging products in the assigned territory to ensure that the Property is competitive, attractive, and relevant for our fast-growing global customer base.
The Partner Success Associate will work with Expedia Group’s Lodging Partners to help them drive their full marketing potential through their participation in Expedia Group’s marketplace.
This role is an entryway into Expedia Group’s Travel Partnerships Division and is part of our Partner Growth and Agility Team. The team's mission is to ensure our Lodging Partners can effectively and efficiently reach their revenue and occupancy goals by accessing Expedia Group’s full breadth of global traveler demand throughout the year.
What you’ll do:
- Advise Lodging Partners on the use of Expedia Group’s tool kit to increase the Travelers they attract on the Expedia Group platform.
- Support new partners to ramp up and sustain their hotel revenue and market share on the Expedia Group platform.
- Communicate special offers from Expedia Group’s loyal customer base and promotional deals that allow them to benefit from Expedia Group’s merchandising and marketing efforts.
- Educate Lodging Partners on the self-service features available on Partner Central.
Who you are:
- Bachelor's or master's degree in a related field; or equivalent related professional experience.
- 1-3 years account management, sales, customer engagement, commercial, Business to Business, or related experience.
- Able to work independently as well as be a strong team worker, ensuring the whole team wins.
- Demonstrate ability to work based on a variety of targets, goals and/or strategic objectives set by the leadership team.
- Appetite for innovative technology, fast-changing business environment, robust data driven analysis.
- Proficiency in English. Other language skills may be required depending on the location of position.
- Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to.
- Ability to effectively communicate to various levels and through a variety of communication channels.
- Ability to handle objection, secure commitments and be resilient.
- Possesses outstanding listening, investigating, and influencing skills.
- High impact personality: intellectual agility, entrepreneurship, empathy in relationship, great teammate.
- Hungry, determined, motivated, action-oriented, and results-focused.
- Organization and time management skills, rigor, attention to details.
- Proven follow-up/persistence when facing challenging situations.
- Ability to multi-task effectively and be able to change gears quickly without skipping a beat.
- Ability to perform under pressure and think on your feet in a fast-paced environment.
- Open to feedback for continuous improvement.
- Relationship builder; earns the confidence of others.
- Bridges and sustains solid partnerships based on mutual support through a collaborative style.
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