Position: Management Analyst III
Location: Springfield, VA
Remote Status: On-Site
Job Id: 545
# of Openings: 1
C Technologies seeks a Management Analyst III to serve as a Senior Learning Management System (LMS) Help Desk Analyst. This role requires providing advanced functional and technical support for all LMS-related inquiries and issues, guiding learners through complex challenges, and contributing to the continuous improvement of the LMS experience.
Summary:
C Technologies is seeking a highly skilled and experienced Management Analyst III to join our team. The ideal candidate will be the frontline expert for all LMS-related inquiries and issues, providing advanced functional and technical support, guiding learners through complex challenges, and contributing to the continuous improvement of the LMS experience.
Responsibilities:
Support and Troubleshooting:
- Triaging all incoming LMS issues and troubleshooting functional and technical problems.
- Provide guidance and training to users on LMS functionalities and best practices.
- Manage user accounts and permissions, ensuring proper access and security.
System Management:
- Test system upgrades, fixes, and enhancements to ensure functionality and usability.
- Collaborate with other stakeholders to ensure business processes are implemented in LMS workflows.
- Contribute to the development and documentation of best practices and procedures related to LMS usage and support.
- Perform ongoing trend analysis of help desk ticket issues and the required resolution.
Quality Assurance:
- Conduct quality assurance testing for all web-based materials and online courses.
- Provide documentation of all issues found, including grammar, spelling, and other flaws.
Reporting and Analysis:
- Build and run LMS reports to monitor system performance and user engagement.
- Analyze help desk ticket trends to identify common issues and areas for improvement.
Requirements:
- 10 years of relevant LMS or LMS Help Desk experience administering and configuring LMS platforms.
- Five years of experience with commercial off-the-shelf content provider libraries.
- Five years of experience with quality assurance and testing of all web-based materials.
- Five years of experience managing helpdesk Tier I - III support to a Federal Government client.
- Five years of experience with building and running LMS reports.
This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions as indicated by the client. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliant with Federal and State Laws). Continued employment remains on an "at-will" basis.
C Technologies, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions. EOE/M/F/Disabled/Veteran.
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