Office Coordinator/Head of Consulting & Business Services
Through leadership of the staffing function, the Office Coordinator is responsible for optimizing the deployment of consulting resources to meet the business needs of the office, system and region, while ensuring that each consulting staff member in the office gets the right set of development opportunities throughout his/her career.
This position will be responsible for coordination across and participation in activities related to the development, mentorship, recruitment, and retention of the non-Partner Consulting Team. Responsibilities include, but are not limited to:
- Manage staffing process for office in concert with counterparts across the system and region.
- Manage professional development of all consulting staff.
- Operate as the primary point person for issues of morale, retention, and affiliation.
- Plan for and manage pyramid to support the business objectives of the office, system, and region.
- Lead office-based Business Services Team (BST).
- Oversee operational infrastructure for the office including management or coordination of support services (e.g. administrative support, office services, IT, HR, Production, real estate, etc).
- Coordinate and collaborate with local finance function to ensure optimized profitability and planning.
- Provide support and counsel to the system lead, Office Coordinator, and Partners in the office.
- Represent office and actively support regional initiatives.
1. Manage staffing process for office in concert with counterparts across the system and region:
- Manage day-to-day staffing process for all Consulting staff with a particular eye to linking staffing with career objectives and business needs. Balance the needs of our people, our clients, and our business with preferences from each noted and honored wherever possible.
- Use judgment to assess priority, sequencing, and tradeoffs; communicate potential issues on an ongoing basis to Office Coordinator; work with Office Coordinator and local officer group to negotiate resolutions to conflicts; monitor and adjust staffing priorities on the basis of local, regional, and global supply/demand imbalances.
- Maintain close communication with Consulting Team, soliciting information from staff on staffing decisions and related rationale; set and enforce staffing policies and expectations.
- Maintain close communication with Partner team to keep track of upcoming needs; maintain a view of the pipeline at both a macro and micro level and awareness of leads, proposals, and cases, and office and firm priorities for the purpose of making effective staffing decisions, optimizing billability and balancing supply and demand.
- Provide broader insight to the Office Coordinator and partners on the state of the business and evolving trends through the lens of staffing. Design and complete all analysis and reporting related to the staffing function.
- Ensure staffing is closely linked to the Career Development processes and to client priorities and is steeped in the cultural values of openness, transparency, and balance.
- Coordinate with system, regional, and global staffing team and assign resources for cross-office staffing as appropriate.
2. Manage professional development of all consulting staff:
- Oversee administration of Career Development processes for consulting staff.
- Maintain and develop mentorship relationships and programs.
- Ensure delivery of appropriate training programs and opportunities.
- Support career transition, transfer, and mobility and other programs for consulting staff.
- Manage consulting staff compensation processes in line with regional policies.
- Ensure the effective recruiting of Consulting staff at all levels (entry level and lateral hiring).
- Together with regional team, oversee recruiting for all levels of the consulting staff.
- Provide leadership for other people-related initiatives and projects as needed.
This is a demanding position, and we are looking for the right individual to fill it. We expect that the individual will possess both the technical qualifications for the role as well as other intangible attributes.
- A minimum of 8 years of work experience with progressively increasing levels of responsibility, preferably within a professional services firm.
- The ideal candidate will have either:
- Direct consulting services management experience and experience in a leading management consulting firm as a management consultant.
- Experience in a corporate environment that is recognized for having best-in-class approaches to administrative and operational excellence, talent management, and human resource administration.
- Undergraduate degree required; MBA or other professional degree preferred.
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