The Head of Continuous Improvement at Royal Ambulance plays a pivotal role in driving and overseeing business improvement projects that span multiple departments within the organization. This position is responsible for providing support, expertise, and guidance to ensure the successful planning, execution, and completion of these cross-functional projects. This individual will work closely with departmental leaders, facilitate effective communication, and ensure alignment with the organization's strategic goals and metrics.
This individual at Royal Ambulance will have a strong understanding of project management methodologies, including Lean and PDCA, to drive efficiency and continuous improvement in project execution. These methodologies will be incorporated into project planning, execution, and quality assurance processes to enhance the overall effectiveness of internal cross-departmental projects at Royal Ambulance. The Head of Continuous Improvement will champion a culture of continuous improvement and efficiency within the organization.
Lean Methodology:
The Head of Continuous Improvement will apply Lean principles to streamline processes, eliminate waste, and optimize resource utilization. They will identify areas where efficiencies can be improved and work with project teams to implement Lean practices. PDCA (Plan-Do-Check-Act): The ideal candidate will utilize the PDCA cycle as a systematic approach to project management. They will plan and define project goals, execute project tasks, check progress against objectives, and take corrective actions when necessary to ensure successful project
outcomes.
Responsibilities:- Collaborate with department heads to define project objectives, scope, and deliverables.
- Develop detailed project plans and charters, timelines, and resource allocation.
- Assemble cross-functional project teams from various departments.
- Clearly define roles, responsibilities, and expectations for team members.
- Foster a collaborative and positive team environment.
- Monitor project progress and ensure adherence to timelines and budgets.
- Address any roadblocks or issues that may hinder project success.
- Keep stakeholders informed about project status through regular updates.
- Identify potential risks and develop mitigation strategies.
- Proactively manage changes to project scope, schedule, and budget.
- Allocate and manage resources efficiently to optimize project outcomes.
- Coordinate with department heads to secure necessary resources.
- Implement quality control measures to ensure project deliverables meet or exceed expectations.
- Conduct thorough project reviews and evaluations.
- Maintain accurate project documentation, including project plans, status reports, and meeting minutes.
- Prepare and present project progress reports to senior management.
- Identify opportunities for process improvement and efficiency gains.
- Promote a culture of continuous learning and development within the organization.
Requirements:- Bachelor's degree in business administration, project management, or a related field.
- Proven experience as a project manager, preferably in a cross-functional, multi-departmental setting.
- Strong understanding of project management methodologies, including Lean and PDCA (Plan-Do-Check-Act).
- Excellent communication, leadership, and interpersonal skills.
- Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
- Proficiency in project management software and Microsoft Office Suite
- Certification in Lean Black Belt and Project Management is required
$150,000 - $180,000 a year
About Royal Ambulance:
Royal Ambulance is the leaderin healthcare transportation & patient navigation services in Alameda County, Contra Costa County, Santa Clara County, Santa Cruz County, San Francisco, and San Mateo County. Since 2006, we’ve grown from 2 ambulances and 10 employees to over 100 ambulances and 600+ team members. We are known for our our amazing work culture, awarded one of theTop 50 Inspiring Workplaces 2022 and Glassdoor's Top 50 Best Places to Work in the US, Inc Magazine’s Fastest Growing Private Companies, and Modern Healthcare’s “Best Places to Work”.
As we continue to grow, we remain focused on maintaining our culture of professional and personal development, supportive team vibes, and a first-class team member experience. Join us and be a part of this exciting growth opportunity while surrounding yourself with other like-minded individuals, who encourage and inspire one another along their path in EMS and Healthcare.
At Royal we firmly believe it's not just about the destination, it's about the journey! It's about who you become along the way, the people you meet, the connections you make and the experiences that you have that shape the kind of healthcare professional you become.
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-The intent of this job posting is to provide a representative summary of the major duties, responsibilities and essential functions performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
-Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
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