To serve our diverse customer base, InterSystems deploys our HealthShare and IRIS platforms within both public and private cloud environments. As we continue expanding our services in the US, we urgently seek a Senior Network Engineer to join our team. This role is crucial for deploying several hosted private cloud customers and ensuring the ongoing delivery, administration, and security compliance of our network infrastructure. The individual may also be involved in deploying new datacenters and networks within our private cloud environment. We are looking for senior-level personnel, preferably CCIE certified, to support this rapid growth and maintain the high standards of service our clients expect.
Job responsibilities include:
- Provide expert-level support for the network infrastructure that underpins our data center based services.
- Ensure that network service levels are monitored, reviewed and reported on a regular basis, and that the necessary steps are taken to resolve any issues or negative trends that may be identified.
- Ensure that network and related activities are completed within agreed timelines and/or in line with agreed schedules.
- Work with technical architects, project managers and other stakeholders to identify, assess, select and present appropriate network solutions for their needs.
- Develop, implement and test disaster recovery and/or network fail-over plans as required.
- Maintain operational acceptance criteria for network solutions to be supported by the hosting team, and work with the appropriate delivery teams to ensure that these are met before transition into production.
- Ensure that network and associated service components under management are monitored 24x7 for availability, capacity and performance.
- Monitor and report on network capacity across all network elements, and pro-actively identify and address potential issues in a timely manner.
- Ensure that agreed network and access processes are followed and, in particular, that events, incidents and requests are dealt with in a timely manner using the appropriate operational processes and tools.
- Ensure ongoing compliance with network and related security policies
- Ensure that network and related solutions are documented, including network diagrams, “as-built” configurations, IP address data, and support procedures e.g. “how to fail-over a connection”, etc.
- Maintain good relationships with other team members, other teams, customers and suppliers in order to maximize team working and collaboration.
- Continue to look for ways that the service can be improved and, where agreed, lead or assist with the implementation of service improvements. In particular, focus on service automation opportunities in line with the wider hosted services strategy and available tools; continue to optimize performance, efficiency and utilization.
- Provide consultation to customers and stakeholders on in-life customer solutions.
- Provide 24x7 support as part of the wider hosting operations team.
Required experience:
- Good knowledge and hands-on experience of configuring, troubleshooting and maintaining Cisco networking equipment in a data center environment, ideally using Cisco Nexus switches and Cisco ASA firewalls.
- Good network design and management skills and experience, including setting up firewall rules, dynamic routing, load balancing, intrusion detection and prevention, setting up remote access and site-to-site VPNs.
- Good experience of following ITIL processes in a 24x7 operations environment with tight SLA and security compliance requirements.
- Experience with Cisco ASA and Firepower (FTD) Firewalls
Desirable Experience:
- Knowledge and hands-on experience of configuring, troubleshooting and supporting F5 LTM and GTM load balancers.
- Good client and relationship management ability with excellent oral and written communication and presentation skills
- Able to demonstrate flexibility, motivation as well as excellent problem solving and team working
- Knowledge of service monitoring and alerting (Nagios, Cacti preferred).
- Knowledge of configuration management (Puppet preferred).
- Ability to manage 3rd party vendors e.g. PURE Storage, Cisco
We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
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