Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.
We are seeking a full-time, remote IT Software Engineer I. The position is a “hands on” role requiring a broad range of technical skills as well as an aptitude and interest in coordinating work of others to resolve production issues and/or enhancement work. This position works with the necessary resources to resolve issues for application-related user problems and/or application development implemented solutions in the IT production support role. This position is also accountable for the analysis, resolution, or coordination of the resolution of reported production issues or enhancements/maintenance requests that are reported by our users or assigned by the IT Service Desk. Project management of small projects and system deployments will be done in conjunction with the primary roles of support and enhancements.
RESPONSIBILITIES:- Apply your skills to troubleshoot and resolve user issues.
- Communicate effectively with end users, application development team, IT Operations staff, and management to explain technical processes, issues, and recommended solutions.
- Maintain and support internet-based enterprise web applications.
- Perform triage on reported production issues leveraging available tools and environment access including but not limited to SQL, file/log file interrogation, user setup, low-code solutions, and requirement/specification document.
- Devise and recommend workarounds to quickly resolve technical issues while working to develop long-term solutions.
- Support web services and batch interfaces to ensure timely delivery of data and accurate processing.
- Escalate severity and communicate to all levels of management when necessary.
- Ensure the accuracy and timeliness of all information entered into production scheduling, problem management systems and Azure DevOps when applicable.
- Monitor production application performance. Alerting team members and management on errors and trends identified. Collaborate to find resolutions on all issues.
- Must have flexibility with work hours and be able to provide on-demand support as required.
- Writing operational deployment documentation and other technical documentation.
- Document findings, including new defects, and work with support teams to enhance the knowledgebase.
- Work closely with project managers, business systems analysts and DBAs, concerning the maintenance and performance of software systems and asking questions to obtain information, clarify details and implement solutions.
- Proactively update professional and technical knowledge and skills by attending in-house, web casts and/or external courses, reading manuals and accessing new applications.
- May act as a vendor liaison while maintaining relationships with external suppliers and vendors for specified processes.
- Problem-solving and thinking laterally as part of a team or individually, to meet the needs of the release schedule.
- Ensures quality of work following system development and maintenance life cycle standards. Recommends changes in system development and maintenance standards.
- Maintains, supports, troubleshoots, and enhances current production applications as assigned.
QUALIFICATIONS:- Education - College degree, preferably a B.S. in Engineering, Computer Science from an accredited college or university or equivalent experience in programming or support in a distributed computing environment.
- Experience – A minimum of four (4) years of Object-Oriented Development particularly N-Tier programming development in a distributed systems environment OR any combination of academic education, professional training, or work experience which demonstrates the ability to perform the duties of the position.
- Required non-technical proficiencies and knowledge:
- High self-motivation for success in a fast-paced, dynamic environment.
- Strong communication and organizational skills.
- Able to manage multiple competing deadlines and be adaptive to frequent changes in prioritization.
- Be curious, innovative, and creative.
- Have strong analysis skills.
- Self-starter needing little to no direction.
- Ability to work independently and be a team player.
- Ability to plan and accomplish goals and solve complex problems.
- Must possess a high degree of creativity and latitude.
- Must be proactive.
- Ability to work seamlessly with both large and small teams to design and develop complex strategic business software solutions.
- Ability to use leadership skills to develop a cohesive team environment.
- Use good, practical, balance and fair judgment when to escalate team member’s tasks or projects assigned that will impose risk to the timeline or cost of the project.
- Required technical proficiencies/knowledge:
- Requires a strong background in custom application software development environment including the design, documentation, and implementation.
- Knowledge of Software Development Life Cycle and change management.
- Average or above ability to write/read SQL.
- Ability to read/derive database models.
Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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