Sr Cons Solutions & Design - CG07GE
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We are looking for a Senior Process Consultant Owner to join the Group Benefits team. The goal of the team is to deliver on the Group Benefits strategy through strong process management discipline that focuses on continuous improvement and ongoing maintenance of key operational processes. The position will lead efforts, drive improvements, and support activities relative to our implementation, case installation and ongoing service processes. Key accountabilities of the position are outlined below:
Leadership:
- Aids with the design, development, and implementation of strategies and tactics for effective and efficient process management and continuous improvement.
- Provides guidance and expertise to all levels of leadership on process management, continuous improvement, strategic and tactical implications of business decisions.
- Puts Voice of Customer (VOC) and Voice of the Employee (VOE) at the center of all process changes. Ability to lead others through change including new system enhancements; business process decisions; and future visions.
- Business Planning and Strategy: Assists with the collection and analysis of Voice of the Customer and Voice of the Employee data. Applies best practices to all aspects of process management and continuous improvement of Operational level processes.
Continuous Improvement and Integrating Change:
- Executes continuous improvement of Operational level processes including tactical and operationally driven changes to the process including, enterprise to organizational complex problem, using lean methodology to develop solutions.
- Creating, managing, and updating a Continuous Improvement Plan and process.
- Executing and managing continuous improvement projects and activities
- Developing and implementing a root cause analysis process.
- Redesigning the process represented in a future state map and translated into continuous improvement activities.
- Contributes to the design of solutions and workarounds to daily workflow problems that arise in the execution of work until a permanent solution is implemented.
- Partners closely with multiple business areas to develop solutions that will meet the need of our customers and employees.
Process Management and Maintenance:
- Responsible for ensuring that the process platform (basic process artifacts required for process maintenance) is developed and in place for the effective management and maintenance of Operational level processes including all necessary process artifacts.
- Partner with business leads to map out current-state and maintain future-state business-process flows of customer attributes across customer-journey touch points and channels.
- Participates in a Process Team consisting of COE and leadership for the oversight of Operational level processes.
- Discussing process performance vs. metrics.
- Develop, with business input, KPIs that determine health of the processes.
- Reviewing root cause data to understand process inefficiencies.
- Conducting and documenting a process audit developed by the incumbent.
- Identifying and mitigating external changes to process.
- Managing continuous improvement and any activities resulting from process certification.
Project Management:
- Lead and/or support projects and initiatives across Group Benefit Operations including validating business requirements, determine/validate staffing, and expense impacts of projects, and communicate project status.
- Assess the strengths and opportunities of projects to drive efficiency and improvement.
- Manage and monitor project timelines to deliver desired outcomes and business results.
Qualifications:
- Minimum 5 Years strategic project management experience. PMP a plus
- Minimum 5 Years of Operations or Group Benefits or cross industry experience
- Bachelor’s degree required
- Business process optimization experiences a plus; Six sigma experience is desired; green belt is a plus
- Excellent written, oral and presentation skills at all levels within the organization
- Strong ability to manage complexity, ambiguity and multitask.
- Highly organized and detail oriented
- Able to build and foster strong working relationships; persuasive / able to influence others
- Critical thinking skills –applies sound judgment; able to trouble-shoot.
- Sound data analytics expertise with the ability to synthesize data and develop solutions
- Business knowledge; financial acumen, and insurance knowledge
- Strategic thinker - hypotheses development and analysis, and conclusion generation
- Willingness to appropriately challenge the status quo
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
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