Agility Partners is seeking a qualified IT Service Senior Advisor to fill an open position with a Fortune 500 company based in the greater Connecticut area. In this exciting opportunity, you will be at the forefront of driving positive experiences with technology, utilizing continuous improvement methodologies. As a key member of our Technology Service Management Practices organization, you'll play a crucial role in managing incidents and requests within ServiceNow, collaborating with a dynamic team to design effective processes and engaging stakeholders to meet evolving business needs.
In this role you will:
- Perform day-to-day management in ServiceNow, driving improved outcomes through ITSM processes
- Work collaboratively with professionals owning Incident and Request processes, fostering cross-functional teamwork
- Design effective and efficient processes, collaborating with cross-functional teams to address evolving business needs
- Engage stakeholders to ensure alignment with their requirements and expectations
- Utilize statistical and logic data analysis techniques to optimize processes
- Utilize peer relationships and technical resources to deliver quality outcomes
- Set, monitor, and develop control plans for performance targets and KPIs
Benefits and Perks
- 100% remote position
- Opportunity to be a part of a team that values continuous improvement and positive technology experiences
- Culture-focused company focused on customer-first and a growth mindset
- Great resume builder – gain experience with a Fortune 15 company
- Medical, Dental, and Vision plans (PPO and HSA plans available); Individual and Family coverage offerings
- Long and short term disability coverage
- 401(k)
The Ideal Candidate
- 5+ years of experience in IT Service Management or a similar field
- 5+ years of ServiceNow experience, including reporting and analytics hub
- Process improvement experience
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